BluOS 4.8.17 Firmware Issue: NAD M10 v3 no sound at all after update
Answered
Hello,
After updating to 4.8.17 my NAD M10 v3 was playing fine for a while but the sound started cutting out intermittently every now and then. Unfortunately, it has now stopped playing audio completely (while typing it randomly played for 2 seconds, but other than there has been no sound since yesterday).
I factory reset the device, factory reset my router, reassigned a fixed IP and tried turning on and off auto-sense for all the sound sources (I saw that worked for someone else in another post) and nothing has helped.
I have sent a report request, could you please escalate this? Is it possible to roll back to an earlier firmware in the meantime? I looked on the site but it says to contact support.
I also raised a support request directly with NAD on Feb 3rd but they have not looked at the ticket and the only updates I get are saying "We haven't forgotten your outstanding support request with ticket. A member of The NAD Electronics Support Crew will reach out to you as quickly as possible though."
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Official comment
Unfortunately this is the Bluesound community forum, you will need to email NAD support@nadelectronics.com
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Hi Seppi,
As I mentioned in the final paragraph of the comment, I already did and am waiting to hear back and it's been nearly two weeks.
Is BluOS not maintained by Bluesound? Other users using the Bluesound Node devices are also experience sound issues with the 4.8.17 update.
As requested, I would like to receive the previous firmware for BluOS from support. 4.8.15, I believe? This issue only started occuring for me (and others with Bluesound products) on the forum since that update. It is not available on the site to download and I would like to rollback as the previous version did not cause any issues at all.
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I am just a Bluesound user, almost all posts regarding other manufacturers BluOS devices are asked to contact the corresponding manufacturer directly.
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Right, and as I mentioned in the original post, I have done that already - in the meantime, since the device also runs on software developed by Bluesound, they can still provide the previous firmware (since it is their OS) and possibly assist by reviewing the diagnostic file I shared from the App to gain some insight.
As stated, this is also affecting other users with Bluesound products since the firmware update, so it makes sense to check in here too.
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