App not loading

Answered
Followed by 2 people
Charlie Gardner
So until this year, 2025 I haven’t really had any issues with BLUOS, however it’s now becoming a massive hinderance to my my music playing. The app takes ages to load and then cannot find either one of my players and can’t find my music apps. This is on the latest iPhone software. Please help
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Comments

9 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    Have you installed or had any VPN’s setup on the iPhone?

    If possible can you use Ethernet (temp basis and move the Bluesound device if necessary) also using a PC or Mac to connect that are also Ethernet wired.

    If not contact support by email support@bluesound.com

  • Seppi Evans
    Hi-Res

    Check in the iOS network settings that “Private Wi-Fi Address” is turned off

    Also in the iOS Settings, ensure under Apps that Local Network support is enabled for the BluOS App.

    If this does not help, close all apps on the phone and reboot it. Still no luck power-cycle your Router and any BluOS devices, giving it a good five minutes to let things settle down.

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  • Charlie Gardner

    Sadly still the app doesn’t work after trying all apart from deleting the app and re applying. I have re booted the system and turned off both systems and still the app will not load. Just sits there blank!

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  • Charlie Gardner

    So the speakers and the blu sound systems are running fine through Bluetooth, it’s just the app is failing by the looks of things. Thank you for your help today

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  • Charlie Gardner

    This has now happened again on the latest app update. I love this system but it’s becoming a regular issue.

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  • Seppi Evans
    Hi-Res

    Hi Charlie, your experience is not normal, in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com

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  • Charlie Gardner

    I cannot even get settings up on the app. It’s just a blank black loading screen.

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  • Seppi Evans
    Hi-Res

    Best then to contact support by email support@bluesound.com

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  • Charlie Gardner

    Email sent!!

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