Iphone losing connect with vault 2i

Answered

FollowFollowed by 2 people

Ron

• 2 months ago

My iPhone 13 is constantly losing connection to my vault 2i. I have discussed with blous support and followed their recommendation's but the problem still exists. I have disconnected the power supply and rebooted the system and deleted the app and reinstalled which works for some time and than the problem reappears and funny enough I don't have that issue when using my apple iPad. Is it the phone or is it the vault 2 i issue?

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • 2 months ago

  Hi Ron,

  I see that you have reached out to us regarding this issue late last year. The support request was automatically closed waiting for a feedback from you. I will escalate this feedback to a support request. A member of our support crew will reach out to you soon.

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