Node icon music playing and stopping every few seconds with tidal

Answered
Tom H
  • Edited

Hi I normally don't have any problems with playback but tonight when I was out I was listening to an album through tidals own app on my phone, then when I got home I wanted to listen to the rest of it on my node icon. I then started the music but it only played a few seconds then it stopped, then 5-6 secs later it played again for a few seconds before stopping again. It kept doing this. I have had this error in the past on a few rare occations, any tips on how to fix or troubleshoot this when it happens? Im gonna try with another album and see if it does the same.

0

Comments

5 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Tom,

    Start by restarting your complete network starting from your modem/router all the way to your Bluesound devices. Test and see if this help solve the issue you are experiencing.

    If issue persists, please send us a support request using the BluOS app. BluOS >> Settings >> Help >> Send support Request.

  • Paulius
    • Edited

    Hi, i have same problems, issue with connenction.
    Listening on Bluesound Node Icon.
    Please don't say, to restarting app, router or any other things. That is not HELP !
    My question why is for example other service are work good, and only Tidal have problems.
    So, looks like this are or Tidal problem, or Tidal can't properly work with Bluesound.

    0
  • Seppi Evans
    Hi-Res
    • Edited

    Reported today on other hardware as well, apparently Tidal made some changes on their servers. Try the Tidal desktop App as that works for some.
    .

    Edit… working now but you may have to powercycle your players.

    0
  • Romano Centuria
    • Edited

    This same thing has been happening to me for the past two weeks with Tidal Connect and Bluos. My Node Icon disconnects from the Wi-Fi network at some point, and a message appears on my device's screen indicating the error and telling me to check my network. However, my network is fine, as I have other devices connected to the same Wi-Fi network, and they don't disconnect. I've sent a support message to see what they'll reply. I hope it's not the usual issue regarding my network, etc.

     

    0
  • Kt Eckhardt

    I have the same problem. Spotify streams perfectly on my node, but Tidal freezes every few seconds.

    All apps are up to date, I've cleared the cache, and I've even unplugged the node, regardless of whether Wi-Fi or Ethernet is active—nothing helps.

    Tidal works perfectly fine via the mobile app.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post