Node icon music playing and stopping every few seconds with tidal

Answered

FollowFollowed by 2 people

Tom H

• 2 months ago
• Edited

Hi I normally don't have any problems with playback but tonight when I was out I was listening to an album through tidals own app on my phone, then when I got home I wanted to listen to the rest of it on my node icon. I then started the music but it only played a few seconds then it stopped, then 5-6 secs later it played again for a few seconds before stopping again. It kept doing this. I have had this error in the past on a few rare occations, any tips on how to fix or troubleshoot this when it happens? Im gonna try with another album and see if it does the same.

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • 2 months ago

  Hi Tom,
  
  Start by restarting your complete network starting from your modem/router all the way to your Bluesound devices. Test and see if this help solve the issue you are experiencing.
  
  If issue persists, please send us a support request using the BluOS app. BluOS >> Settings >> Help >> Send support Request.

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