Node Icon, no Tidal visible more in my library

Answered

Gerrit van Zomeren

• January 31, 2025 17:01

I had a power breakdown of 1 group in my house. My Router/modem shuttdown for a while, I don't know of my Node Icon had a shuttdown too. After this my Tidal was disappeared in my library. The NAS, also connected to my Node Icon, by the same network, was still visible. After a new login in the Bluos-App, Tidal appeared back and works well. Is this normal, maybe by a next firmware update, this can be avoid.

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • February 03, 2025 14:38

  Hi Gerrit,
  
  Typically, you won't need to re-authenticate any music services, including Tidal, after an upgrade or system reboot. However, sometimes Tidal or other music services may request re-authentication to assist in re-establishing the authentication handshake between your Bluesound player (ICON) and the music service servers.
  
  Please feel free to reach out to our support crew that can analyze log files from your Bluesound player. Simply send us a support request using the BluOS app.

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