Icon 4-Step Update.

Romano Centuria

• January 23, 2025 07:44
• Edited

Yesterday I started my new Icon on my home wifi network and it started updating. 
When it finished, or I thought it had finished, the LED stayed on solid red for more than 20 minutes 
so I had to disconnect it from the power supply and restart the icon. 
Is my Icon damaged or is it normal and what I had to do is okay? I saw this step on your website.

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• Official comment

  

  Seppi Evans

  Hi-Res

  • January 23, 2025 14:01

  What you did was fine, the ICON was just left in upgrade mode after the firmware update.

  https://support1.bluesound.com/hc/en-us/articles/200271976-What-do-the-different-colors-of-the-LED-signify
• 

  Romano Centuria

  • January 31, 2025 17:00

  Hi Seppi Evans.

  But...

  Hello and I ask, is it normal that after the update my Icon stays blocked with 
  the LED fixed on red and the screen off waiting for me to disconnect from the 
  power grid for 30 seconds to listen to music again after this very strange process? 
  I don't think this is normal.

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• 

  Seppi Evans

  Hi-Res

  • January 31, 2025 18:16

  It happens occasionally during a firmware update.

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• 

  Romano Centuria

  • February 01, 2025 08:29
  • Edited

  Forever during all the firmware updates?

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