Spotify skips songs and nothing to hear.

Olav van der Beek

Hello,

Don't know why it happens (did not before) but when I connect to PowerNode Edge there is no sound, only every 10 seconds the song is skipping.

I have reinstalled the Bluesound and Spotify app, try set continu playing and automix off in Spotify. 

What else can I do? The setup is not changed, network quality it great.

Thanks

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Comments

9 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Olav

    Please send our Support Crew a log file by selecting Settings, Send Support Request in the BluOS App so they may take a closer look. They will be in contact via e-mail after reviewing your log.

  • Daniele Bello

    Do you have any updates regarding this issue? I’m experiencing the exact same behavior: when I play something through Spotify, I can see the song is playing, but there’s no sound. It automatically skips to the next track every 10 seconds. I’ve used the restart option in the diagnostics menu — after that, it works fine until the next use or the next day.

    I use a Powernode Edge - BluOS 4.8.21

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  • Tony W.
    Product Support Manager

    The issue is in your Spotify App. Please consult the Spotify App or Spotify Support on how to clear your account cache.

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  • Robin Heyrman

    Hi, I have a Bluesound Node and I experience the exact same error.
    Spotify plays perfectly until I switch to listening via Bluesound Node. I can't hear anything, and it skips every song after 10 seconds.
    My wife has the same problem which makes me think it's not a problem related to Spotify.

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  • Robin Heyrman

    For your information, I allready cleared the cash in the Spotify app.

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  • Daniele Bello

    Exactly, I cleared the Spotify cache as well, but I’m still experiencing the same issue.
    At the moment, I have to restart my Bluesound every time I want to use it.

    Also, I’m having trouble with the HDMI ARC source not activating automatically when I turn on the TV.
    I have to say, I’m a bit disappointed to have this kind of problems with such a popular device.

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  • Robin Heyrman

    Even a restart of the Bluesound doesn't make it work in my case.

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  • Robin Heyrman

    I've unplugged the Internet router for 30 seconds, and the problem seems to be solved.

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  • CW Goh

    Started having this issue last night. Upgraded to latest Powernode Firmware did not resolve the issue. Rebooted Powernode and restarted my phone did not resolve this issue of no sound and Spotify skipping tracks every few seconds. My phone and tab's Spotify can cast to other speakers with no issue. Wondering what to do next. 

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