Very disappointed in the ICON Product

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3 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Kevin

    Sorry to hear you are having issues. The NODE ICON front panel has always been intended as a display and not a touch panel.

    That being said the issues you are encountering are not generally App related but often are caused by poor networking connectivity.

    I am escalating your issue to our Support Crew so they can take a closer look.

    Look for an email from them to the address you registered this forum to.

    They will be in touch.

  • Kevin Wilson

    The point I was making is that your decision to not allow basic controls from the front panel is bad product design.  As someone who ran engineering organizations that designed and manufactured electronic devices I would fire an engineer who didn't even include an ON/OFF switch.  While I use my remote to control all of my McIntosh gear, if all else fails -- I have the ON/OFF switch.

    As for your uniformed comment on poor network connectivity -- let me be clear -- the unit is sitting two feet from a Nighthawk router which has NO problem connecting to any other App I have.  In fact when I go into the router app it says that the ICON is connected through WiFi and Ethernet if I connect it!  My iPhone is clearly connected, but the App sends me on an endless loop which I can't get out of -- yes it is the damn App!

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  • Syed Salahuddin

    it’s not due to poor connectivity Tony. i had one of your previous players and it behaved the way then icon does. please test your software.

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