Very disappointed in the ICON Product
Answered
There are multiple product design features which are seriously problematic. First and foremost is the complete absence of any front panel (display) control for the device. This is really bad product design because if you can't get the BluOS to connect through your network to the ICON you have no means to troubleshoot the problem, Hell you can't even cycle power to the device to troubleshoot without disconnecting the power cord. That is terrible foresight in terms of product design.
The BluOS is a nightmare to connect to from my iPhone. I manage to get an initial connection by trial and error and then received a notice after a day to update the ICON firmware -- which I did. Only problem with that is it scrambled the BluOS iPhone interface. I have spent four days trying to reconnect to the ICON to no avail. The software interface is a POS. It keeps sending me into an endless loop on my iPhone after saying it wants me to allow it to find devices on my network. I delete the app and then download BluOS, restart and the process repeats.
And then I read that the XLR connection (which is why I bought the unit) has a hum to it.
YOU SHOULD NEVER RELEASE A PRODUCT TO MARKET UNLESS ITS READY. Right now all I have is $1000 (US) digital clock! I want to return the unit and get my money back.
Please advise.
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Official comment
Hi Kevin
Sorry to hear you are having issues. The NODE ICON front panel has always been intended as a display and not a touch panel.
That being said the issues you are encountering are not generally App related but often are caused by poor networking connectivity.
I am escalating your issue to our Support Crew so they can take a closer look.
Look for an email from them to the address you registered this forum to.
They will be in touch.
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The point I was making is that your decision to not allow basic controls from the front panel is bad product design. As someone who ran engineering organizations that designed and manufactured electronic devices I would fire an engineer who didn't even include an ON/OFF switch. While I use my remote to control all of my McIntosh gear, if all else fails -- I have the ON/OFF switch.
As for your uniformed comment on poor network connectivity -- let me be clear -- the unit is sitting two feet from a Nighthawk router which has NO problem connecting to any other App I have. In fact when I go into the router app it says that the ICON is connected through WiFi and Ethernet if I connect it! My iPhone is clearly connected, but the App sends me on an endless loop which I can't get out of -- yes it is the damn App!
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it’s not due to poor connectivity Tony. i had one of your previous players and it behaved the way then icon does. please test your software.
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Was there any resolution offered? Just bought the ICON and the same horror show.
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Hi Raoul
Please see https://support1.bluesound.com/hc/en-us/articles/29017142953495 regarding the floating ground in your NODE ICON.
For other concerns or questions, Help, Send Support Request in the BluOS App and our Support Crew will be happy to help.
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Tony, Thanks.
The issue I'm addressing, however, is the ICON's poor connectivity. It regularly loses connection to Qobuz, causing whatever music is playing to drop abruptly. Sometimes the playback resumes after a few seconds; other times, it does not. When grouping the ICON with another streamer (e.g., PowerNode), both lose connection simultaneously. Interestingly, even when the devices disappear from the app or Mac, my router in most cases still shows them. Occasionally, they reconnect after a few minutes, but frequently the ICON requires a restart.
Initially, I had the ICON connected via a 5GHz Wi-Fi band, but that proved instable. Switching to 2.4GHz on a fixed channel provided some improvement. All BlueSound streamers are assigned fixed IP addresses and are running the latest firmware, yet nothing significantly resolves the issue. Please don't suggest the problem is with my network. I have numerous devices connected and functioning flawlessly, including a SONOS setup for my TV. Using the ICON should not be this painful.
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