Spotify problem again, and again, and ....

Answered

Kenneth Bodin

• January 03, 2025 12:47

For perhaps the 50th time over the past years, my soundbar and my Spotify connect (from ipad) doesn't work - again. It has beenquite random, for many years, whether spotify can stream to my soundbar. Not it seems to be lost forever. The blusound app suggests that I install a music service, as if spotify is gone? When I click install spotify, it just switches to the spotify app, and then nothing. I am so incredibly tired of this system that has malfunctioned so many times, perhaps 50 times over the years. It has ruined many nice evenings and several parties by just randomly disconnecting or requiring some reinstallation with ux from hell. Is there no end this? What can I do? I suppose you need more information? What?

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 03, 2025 14:23

  HI Kenneth

  We have seen this a few times and is not a BluOS problem per se as much as it can be related to how Spotify stores Connect devices in your Spotify Cloud and network path cache on your router.

  Please see this Help Centre Article; https://support.bluos.net/hc/en-us/articles/9905043454743

  Try restarting your router, wait 5 minutes, restart your Bluesound Players, wait 5 more minutes then kill and relaunch the Spotify App on your phone. The waiting 5 minutes is very important.
  
  If problems persist, please select Settings, Send Support Request in the BluOS App and our Support Crew can assist further.
• 

  Moon Shine

  • January 05, 2025 06:53

  Hi Tony,

  Had the same issue as described above - NODE 2 played radio (so setup and connections work) but did not play Spotify (Spotify showed to be connected to my player but played songs for 10 seconds before skipping to the next one without sound).

  Tried your steps which worked!

  Thanks!

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