Comments

13 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    UPDATED OFFICIAL COMMENT:

    Thanks for your continued patience. Our iOS Product Development Team is aware of the issue being caused by the App searching for Player content from the Player itself before a connection has been established/restored. We are looking to publish an update to this as quickly as possible but are having undue delays in locating the exact root cause as the issue 'comes and goes'.

    We do apologise for the inconvenience. 

  • Mark T.
    Sr. Support Crew Member

    HI Paul,

    Feel free to contact us by emailing support@bluesound.com, and a member of our support crew will get back to you as soon as possible.

    0
  • Tom H
    • Edited

    I have the same error message every day, couldnt load content please try again, I see everything on the screen so the content is loaded, and the music plays fine uninterrupted. Happens on my ipad and iphone every day. At least the music plays just annoying having to press try again to get rid of that message box. I already send a ticket to support, no reply yet. Also the app is really slow and many times when I click an album in tidal it takes several seconds before I see the album page, it shows some grey graphics before the actual page is loaded. It doesnt do this all the time but often.

    1
  • James Hacker

    I have been having the exact same issue. I have been really happy with Bluesound until a couple of months ago when this "Couldn't load content...try again" problem started. I have searched the forums, community boards ad nauseum. Nothing helps and I am tired of having to reload the app every time I want to switch songs. Come on Bluesound, you have to do better. I was so excited to see the Icon finally hit the shelves that I decided to upgrade my N130. Oh wait the app doesn't work anymore. No thanks Icon. I will buy an Eversolo A6 master edition as a real upgrade unless this is fixed pronto. I really want to buy the Icon but will not do it with continued app problems.

    1
  • Syed Salahuddin

    i have the same issue as well. this is making the Node Icon unusable.

    0
  • Soul Man

    Same thing here

    0
  • Syed Salahuddin

    it’s been almost a month with no solution.

    0
  • Hans

    It’s solved with the new update that came today, thanks a lot to the Bluos team! 😊

    2
  • Soul Man

    I hope you’re right!

    0
  • Tom H

    @Hans

    You mean the update that came to the player right ? I hope you're right and that it has been fixed. I talked to support some days ago and they saw my log file from the player and they said it looked like an issue with my connetion / modem, and was told I should try restart the modem and put my ipad in flymode and wait 5 minutes before turning the wifi back on the ipad. I never got around to do that and with this new info I will check and see if the updated fixed it instead. Hopefully the slowness has also been fixed, sometimes it would take several seconds before an album page would load.

    0
  • Hans

    Yes, thanks to the update of the player/node. About 20% of my albums (using ipad/iphone) used to give the message: Couldn’t load content. This is fixed for me now.
    The app is also much faster in general: scrolling through albums, starting to play music. At least for me..

    0
  • Tom H

    I just opened my ipad and got the error right away, so not fixed for me :(

    0
  • Edwin Schildkamp
    • Edited

    For me also the same problem now. I tried what they told to Hans but not fixed. I hope to get an andere.

    0

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