App - Couldn’t load content.

Answered

Paul Cryne

• December 31, 2024 13:11

Crashes frequently. My other phone works fine. Rebooted player, reinstalled the App. Nad App works.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • December 31, 2024 15:27

  HI Paul,
  
  Feel free to contact us by emailing support@bluesound.com, and a member of our support crew will get back to you as soon as possible.
• 

  Tom H

  • January 06, 2025 14:58
  • Edited

  I have the same error message every day, couldnt load content please try again, I see everything on the screen so the content is loaded, and the music plays fine uninterrupted. Happens on my ipad and iphone every day. At least the music plays just annoying having to press try again to get rid of that message box. I already send a ticket to support, no reply yet. Also the app is really slow and many times when I click an album in tidal it takes several seconds before I see the album page, it shows some grey graphics before the actual page is loaded. It doesnt do this all the time but often.

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