Sub Issues with Pulse Soundbar Plus and 3rd Party Sub

Answered
Daniel Alexander
Hi, I've been using my pulse soundbar with a REL sub for a while now without issue. Tonight however I thought it was getting a bit late to have the sub on so turned the sub off, before I could disable the subwoofer option in my home theatre network I noticed the soundbar was sounding quite hollow without the sub. When I turned the sub setting off I noticed the soundbars own little sub started to kick in and it sounded much fuller. So my issue is thus, is there a way to have both my REL and the soundbar sub on at the same time? I don't seem to be able to access any sort of cross-fade option for the soundbar through the blueOS app. Thanks for the help!
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Comments

16 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Daniel

    With SUB-WOOFER enabled, you are enabling the cross-over preventing the SOUNDBAR+ from playing the lower frequencies to ONLY the sub-woofer and not the SOUNDBAR+.

    Disabling the SUB-WOOFER setting does not turn off the SUB-WOOFER output, it merely does not enable the crossover. The SUB-WOOFER output is always 'hot' and active. 

    Sounds like you want SUB-WOOFER off and when you want that extra kick, physically turn on your 3rd party sub.

  • Daniel Alexander

    Hi Tony,

    Thanks for your reply and apologies for the delay in response. I tested this last night and I am still seeing the same behaviour, do you think there might be an issue with my soundbar?

    The test I performed consisted of playing a video of a range of bass tones and also a dolby atmos test video and performing various tests.

    With the sub setting off, my subwoofer was not outputting any tones.

    With the sub setting on, the subwoofer was outputting a tone, I turned the volume of the sub all the way down and the soundbar was definitely lacking the bass, so I tried the third test.

    Sitting directly infront of the soundbar with the sub infront of me turned on, I toggled the sub setting on and the sub started producing a tone. Turning it off after 3 or 4 seconds the sub turned off and the sub went silent. I then repeated this with the sub volume turned all the way down. When the sub setting was off the sub in the soundbar was firing, then turning it on caused the sub in the soundbar to stop.

    It appears the soundbar sub is functioning as you described but the SUB-OUT port is not hot whenever the sub setting is not enabled, so I cannot use both subs at the same time currently.

    I hope this makes sense, please let me know if there is anything you would like me to try.

    Cheers!

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  • Tony W.
    Product Support Manager

    Hi Daniel

    I have escalated your issue to our Support Crew so they may take a closer look.

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  • Daniel Alexander

    Hi Tony,

    Many thanks for this!

    All the best,

    Daniel

     

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  • Kristian Brown

    Did you ever get this sorted? I have the same issue, as soon as I turn the sub woofer on in the bluesound app the sound bar sounds hollow and activates a high pass filter.
    Really annoying, the sound bar looses its full sound.
    The sub does come on but I want the sub to help the soundbar not take over all the low end.
    If there isn't a fix I think I will send it back :(

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  • Daniel Alexander
    • Edited

    I checked fairly recently and it was still an issue. I've given up using my sub for now it just doesn't sound good. So yeah, sorry to say it still seems to be an issue.

    I went I to the shop that sold me it, I have a good relationship with the owner, and he hadn't heard of the issue. We started drafting up ideas for replacing it with a 5.1 setup instead.

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  • Kristian Brown

    That's a huge issue then! When I activate my sub it he soundbar sounds like a cheap £150 sound bar not the £1200 that it cost!!! Not happy, I think I'll send it back :(

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  • Kristian Brown

    Is there a fix in the works?

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  • Daniel Alexander

    It was escalated to the support but I never heard back. Would be good to hear from support if they're still looking into it.

    I don't really understand why it is still an issue, from what I understand if you don't enable the subwoofer output the subwoofer port should just always be outputting a signal for a connected sub, which is what we want, just to emphasise the soundbar. But it just doesn't work. I've been asking about this for over a year now so I'm not sure if it'll be fixed any time soon.

    There are monthly updates to the hardware and I always get hopeful it might be fixed but sadly hasn't been the case yet.

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  • Kristian Brown

    Thank you for getting back to me again.
    That's the end for me then, I'm sending it back.
    Like you say the sub output should stay live but it gets cut off when you de select sub woofer.
    Doesn't make any sense why a nice sounding full range sound bar turns o to a hollow sounding cheap sound bar, I want the sub to add a bit of low end, I don't want the sound bar to stop doing its thing too!

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  • Daniel Alexander

    It does say this thread is marked as answered so o wonder if it's not monitored anymore. If you want one last try you could always make a new thread and link this thread to open it again. But I completely understand why you want to send it back, is fair.

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  • Daniel Alexander

    I've gone ahead and made my own new post about it, feel free to add any additional details you think are relevant if you'd like.

    https://support1.bluesound.com/hc/en-us/community/posts/39305097958679-Subwoofer-output-issue-with-3rd-party-sub-with-soundbar-plus

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  • Kristian Brown

    They have deleted your new post. :(

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  • Daniel Alexander

    Yeah, just seen that now. They've opened a new support ticket for the issue. I can ask that they include you in it if you would like?

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  • Tony W.
    Product Support Manager

    We have escalated both - thanks for understanding.

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  • Kristian Brown

    Tony thank you for your help. Is there any idea on if this is going to be fixed?

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