Sub Issues with Pulse Soundbar Plus and 3rd Party Sub

Answered
Daniel Alexander
Hi, I've been using my pulse soundbar with a REL sub for a while now without issue. Tonight however I thought it was getting a bit late to have the sub on so turned the sub off, before I could disable the subwoofer option in my home theatre network I noticed the soundbar was sounding quite hollow without the sub. When I turned the sub setting off I noticed the soundbars own little sub started to kick in and it sounded much fuller. So my issue is thus, is there a way to have both my REL and the soundbar sub on at the same time? I don't seem to be able to access any sort of cross-fade option for the soundbar through the blueOS app. Thanks for the help!
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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Daniel

    With SUB-WOOFER enabled, you are enabling the cross-over preventing the SOUNDBAR+ from playing the lower frequencies to ONLY the sub-woofer and not the SOUNDBAR+.

    Disabling the SUB-WOOFER setting does not turn off the SUB-WOOFER output, it merely does not enable the crossover. The SUB-WOOFER output is always 'hot' and active. 

    Sounds like you want SUB-WOOFER off and when you want that extra kick, physically turn on your 3rd party sub.

  • Daniel Alexander

    Hi Tony,

    Thanks for your reply and apologies for the delay in response. I tested this last night and I am still seeing the same behaviour, do you think there might be an issue with my soundbar?

    The test I performed consisted of playing a video of a range of bass tones and also a dolby atmos test video and performing various tests.

    With the sub setting off, my subwoofer was not outputting any tones.

    With the sub setting on, the subwoofer was outputting a tone, I turned the volume of the sub all the way down and the soundbar was definitely lacking the bass, so I tried the third test.

    Sitting directly infront of the soundbar with the sub infront of me turned on, I toggled the sub setting on and the sub started producing a tone. Turning it off after 3 or 4 seconds the sub turned off and the sub went silent. I then repeated this with the sub volume turned all the way down. When the sub setting was off the sub in the soundbar was firing, then turning it on caused the sub in the soundbar to stop.

    It appears the soundbar sub is functioning as you described but the SUB-OUT port is not hot whenever the sub setting is not enabled, so I cannot use both subs at the same time currently.

    I hope this makes sense, please let me know if there is anything you would like me to try.

    Cheers!

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  • Tony W.
    Product Support Manager

    Hi Daniel

    I have escalated your issue to our Support Crew so they may take a closer look.

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  • Daniel Alexander

    Hi Tony,

    Many thanks for this!

    All the best,

    Daniel

     

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