My node devices recently started crashing

Answered
Dave Miller

I have three Bluesound devices: Node 2i, Pulse Mini, and Soundbar.  All are streaming a large library (75,000+) of flac files from a Synology NAS.  Everything is on gigabit ethernet (no wifi).  All have worked well for years with very little trouble until the past few weeks.  Suddenly, both the Node 2i and Pulse Mini now often stop during playback and reboot automatically.  I haven't used the Soundbar recently so I don't know if it its having the same issue or not.  Nothing on my network has changed.  It happens whether I use an iOS controller or a Mac controller.  It happens randomly when listening to an album but I also seem to be able to make it happen more frequently if I click the "next" arrow a few times to skip songs.  Whats going on?  I am a long time Bluesound user.  Please help.

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Comments

4 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Dave,

    Try using WiFi on your Bluesound NODE 2i and see if that helps indexing your music library.

  • Dave Miller

    I'm not having any issues indexing the library.  As I said, the problems happens just while listening to an album, or when skipping songs on an album.  No indexing is happening at that time.

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  • Tony W.
    Product Support Manager

    Hi Dave

    Can you send our Support Crewa log file so they may review it. You can do this quite easily by selecting Settings, Send Support Request in the BluOS App.

    Thanks

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  • Dave Miller

    Just crashed again while listening.  Sent Support request with log.  Thanks.

     

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