Node ICON weak bass/poor sound quality

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Followed by 3 people
Dave Pilat
I’ve had my Node ICON for about 2 weeks now. It’s been great up until a day ago. For some reason, the bass suddenly seems weak and thin. Haven’t changed a single setting. I swapped out the ICON for my previous gen Node and the bass returned to is normal full level. I fear something in my ICON has failed or is starting to fail. I know the ICON is a new product, but have any new ICON owners experienced something similar? Any idea what could be happening? 12/24 UPDATE: I did a factory reset on the ICON and everything appears to be back to normal. Very odd. Any ideas what could have happened? To my knowledge, the ICON only did a software update when I first got it and turned it on. 12/26 UPDATE: everything sounds muddy with weak bass again. Not sure what is happening. Perhaps my ICON is defective?
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  • Official comment
    Tony W.
    Product Support Manager

    Sorry to hear this Dave

    Please select Settings, Send Support Request in the BluOS App so our Support Crew can receive a copy of the player logfile and help troubleshoot further. 

  • Will Aspers

    Mine started out with much less bass than my old Node 2i. Subwoofer out is off. Exactly the same hardware.

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