node2 firmware Update failures

Answered

Wen

• December 23, 2024 03:04

I have a node2 that has been working fine for a long time, I got an update alert the other day and hit update,The firmware update card flashes at red and green lights, shuts down and waits for a few minutes and then turns on again, and cannot update normally, resulting in the device not working properly

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• Official comment

  

  Alain DW

  Lossless

  • December 23, 2024 09:39

  You could try to move the Node2 close to your router and connect directly on a free port, using an ethernet cable.

  Once the update has finished, you can disconnect and put the player back.
• 

  Wen

  • December 24, 2024 00:14

  I've tried connecting the network cable, but it doesn't work.

  Thanks

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• 

  Tony W.

  Product Support Manager

  • December 24, 2024 12:34

  Hello Wen. I have escalated your request to our Support Crew. They will be in touch via email. Please note it may be a day or 3 given the proximity to the holidays. They will be in touch though.

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