Can’t remove CD from Vault V500

Answered

David Dahms

• December 13, 2024 00:51

I have tried both using the blue sound app to eject the CD under the ripping tab, I have also tried turning it off and pressing and holding the button down when it turns green.

0

• Official comment

  

  Seppi Evans

  Hi-Res

  • December 13, 2024 12:53
  • Edited

  Hi David, the button needs to be held down before it turns green, it can be tricky getting the timing right for a firmware upgrade (with Vault CD eject)

  https://support.bluos.net/hc/en-us/articles/360000374207-How-do-I-eject-a-stuck-CD

  If you still have problems then in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com

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