Invisible alarm after latest update of Pulse

Answered

Bo K

• December 11, 2024 22:35

After the latest software update on my Pulse a week ago, it seems as there is an alarm set to every day at 7 am. Only, no alarm is showing up under alarms in the app. The alarm is a series of beeps, ending in 30 sec continuos tone. How can I remove this

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 12, 2024 13:40

  Here's how Alarms work in BluOS; https://support.bluos.net/hc/en-us/articles/18769703468823

  Unsure how a software updated would have generated an alarm as this is stored in the user customisable partition on the BluOS Player and is not touched during a firmware update.
• 

  Bo K

  • December 12, 2024 13:51

  That is precisely my point. And in addition, NO alarm is showing up in the Android App. But the fact is that the alarm goes off every morning at 7 and I can find no way of turning it off (short of literally pulling the plug). And, it did happen the morning after the software update.

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