IOS app not working well with USB connected library
Answered
Using iOS App 4.6.2, BluOS 4.8.7
Using a node 2i, with a USB hard drive connected.
I made the mistake of updating the iOS app for BluOS on my iPhone last month. It's been nothing but problems since. I primarily listen to my own music library that is a USB hard drive with about 20k FLAC music files on it. I have very good metadata, and before the update everything worked just fine.
Now the following errors occurring:
1. If I go 'Music Sources > USB > Artists': the screen is blank. This is always the case. (Another family member did not update their app, and using iOS App 4.2.3 - everything works fine. So it's entirely the app that is the problem...)
2. Frequently getting "Could not load content. Try again." message. I often have to turn off iPhone completely and re-start to clear this message.
Just an FYI for anyone else out there... I went back and forth with support and after doing all the reboots and updates they asked they finally acknowledged last week they could reproduce my error themselves and would work on a fix.
I hope they work on this. It was something that always worked fine, then got broken somewhere between iOS 4.2.3 and iOS 4.6.2.
There are many people I think who want to attach a USB drive with their own music library, so I really hope they fix this soon.
-
Official comment
Can you please send our Support Crew a log file so we may take a closer look. You can do this in the App by selecting Settings, Send Support request. That log file will be automatically attached. Once we have it we can review and help troubleshoot further.
-
Tony,
I have already shared details and spent over a week in back and forth with your support team. They were as helpful as they could be. No complaints. But there is nothing more your support crew can do for me. The new app has bugs. That's a fact. They confirmed they can reproduce the problem, so instead of asking me for log files and offering more troubleshooting, your software team needs to fix the app.
What worked in version 4.2.3 doesn't work in 4.6.2. and I know this because we have an iphone in our house that has the older version of the app and everything works fine on 4.2.3, while 4.6.2 doesn't.
It's really a shame that your software team failed to ensure that features that used to work continue to work when creating updates. I posted to share this problem with the user community, and also as a warning to those who might have older versions of the BluOS app to be careful when considering to update their app.
0 -
Hi Glfamont
Your issue is likely releated to this issue posted here; https://support1.bluesound.com/hc/en-us/community/posts/27934622740887/comments/28076712056087
I am closing this duplicate thread but feel free to comment there.
0
Post is closed for comments.
Comments
3 comments