Node

Neil F. Breso

I have enjoyed the various Nodes, from 2 to 2i and back to just Node.  The UI was brilliant, and what it should be a REMOTE CONTROLLER the sound/DAC et all were excellent and the using experience brilliant. Now the Blusound has decided to dabble in software and earn revenue from beyond their hardware ventured into software and music services and with each "Upgrade" reliability and stability downgrade.  The original UI, was in the past simple, efficient and reliable and now it is obtuse, intrusive and annoying.  It will no longer handle a USB properly, so just relaxing and enjoying your favourite stations and tunes has become a chore ... their response to my issue ... read below  ... they don't know what is going on and they can't fix it

 

Hi Nfbreso,

Thank you for contacting The Bluesound Support Crew! Did you know about our Online Knowledge Base? It's a valuable resource to enrich your product experience.

Your feedback on ticket 439673 is highly appreciated. We have reviewed your issues and concerns and do appreciate the time you took to work with us.

We do apologize that we do not have an immediate solution to your issue. Rest assured your feedback has been passed along to our Product Development and Quality Assurance teams for further review and consideration in a future update. For more about firmware updates, new products or other great news, please Follow Us on Facebook at facebook.com/bluesound.hifi/, Like us on X (nee Twitter) @BluesoundHiFi.

You can also review BluOS Software updates and features by Joining The Conversation in our Bluesound Community Forum.

Sorry, we were unable to provide direct assistance at this time. However, we hope you experience the numerous advantages of our product and have confidence that we are committed to continuously enhancing the overall user experience.

Thank you for your patience and understanding.

https://support1.bluesound.com/hc/requests/439673

 

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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager
    • Edited

    Hi Neil

    The issue you are experiencing that Vivek has reported to our Product Development Team is The Album Artists tags are not matching. Since moving to our Server Driven UI model, the Apps are less independent thus you are seeing the issue on newer releases. It has been reported. In the interim, probably a good idea to check the tags on the files and ensure your Album Artist Tags are matching throughout the album.

    To Clarify - Server Driven UI references the fact the BluOS Players are the Server feeding information into your App. Kind reminder that at no point when using BluOS do you need to register our products or Apps with a BluOS Server.

  • Alain DW
    Lossless

    It pains me to admit it but Nfbreso hit the nail right on the head.

    I will only comment on the windows app on pc/laptop, because this is my number one interface to the BluOS. When I first bought the N110 in 2017 the UI was simple, clear, functional, very agreeable to the eye.

    Every feature was self-explanatory, no real need for a knowledge base.

    Now, for some years, the "progress virus" has struck and the UI became cluttered, complex, unstable beyond comfortable use. Sure, some useful functions have been added (and deprecated) but at the expense of clarity and oversight.

    I think it would be high time the Bluesound development reconsiders the implementation of those not so consumer friendly features in their product and "make BluOS nice again".

    To illustrate how the UI once was in the highday:

    1
  • Bjørn Ulvik
    Hi-Res

    I fully agree!

    0
  • Brian
    Lossless

    +1

    0

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