Bluesound Vault crashing after purchase of Powernode

Answered
Steve X
  • Edited

Before I bought a new Powernode (latest version) last week, my Vault 2i was working perfectly.

Both are running through the same app, of course.

However, when I transfer folders from my laptop to the Vault, 50% of the time the Vault crashes (the Vault gives out a laptop onscreen  network warning and the device then restarts).  As I said, it was working perfectly before I bought and set up the new Powernode last week.

Any ideas why the Vault is crashing and what I can do to remedy the frequent crashing?

Thanks.

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Comments

7 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    If using Wi-Fi on the laptop to transfer tracks try using an Ethernet connection as that much more reliable and faster and see what happens.

  • Seppi Evans
    Hi-Res

    Sorry was in a rush earlier when I replied, there are apps to help with copying large amounts of data and to stop this error. I have used SuperDuper and Carbon Copy Cloner with great success moving data around, particularly from a NAS to another networked device and the copy is initiated on a Mac.

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  • Brian
    Lossless

    The error may be due to the version of MacOS. The Apple Community site has many posts regarding this particular error when transferring using SMB. 

    https://discussions.apple.com/thread/8560896?sortBy=rank

    This one suggests using AFP rather than SMB for large network transfers.

    It appears that SMB doesn't work on Mojave when you're trying to connect to a non-APFS drive. You can use AFP to connect and it should work. 

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  • Steve X

    Many thanks for you kind responses. 

    - I have both devices connected through cable so am not using wi-fi to connect either of them.

    - I shall look at both SuperDuper and Carbon Copy Cloner.  I had never heard of either of them.

    - I'm updated to Sequoia 15.1 on the laptop, but the problem may persist from Mojave, perhaps.  I shall read what the link says that you have kindly provided.


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  • Mat Sletten

    This is also happening to my vault 2i, crashing everytime I try to add files. I didn't add a new bluesound product though and I'm on an older version of the mac OS. I sense this may be some issue with the vault software. I've been in touch with support with no solution yet. 

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  • Seppi Evans
    Hi-Res
    • Edited

    Mat, try some software as I mentioned above, SuperDuper and Carbon Copy Cloner, there are others out there but these are what I use on the Mac. If it’s of any consolation if I copy large amounts of data from a Mac using finder to a network drive I do see the same error in the OP.

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  • Steve X

    Thanks for your comment, Mat.  It's good to know that it's not just me having problems.

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