Indexing library

Answered

Clemens van Rijnsoever

• November 11, 2024 13:12

I succeeded in configurating a path to my Mac mini music library. But thé process of indexing stops during the first track. Also the name “library “ doesn’t appear in the menu of my BluOS app.

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 11, 2024 16:39

  Hi Clemens - The Library will not appear unitl the Index has been completed for the first time.
  
  Try restarting your BluOS Player, wait 5 minutes then try a manual Index from Settings, Diagnostics, Rebuild Index. If that still has issues or problems, send our Support Crew a log file by selecting Settings, Send Support Request in the App.
  
  https://support.bluos.net/hc/en-us/articles/360000235328
  
• 

  Ian ProtonMail

  • November 17, 2024 16:06

  I have had many issues with indexing and re-indexing the library on my system. I have just had another one ... over the past two days ... I started a re-index 35 minutes ago and it does NOT show me the count, it used to show any update every 500 songs as to how far it was progressing ... I have 92,000 songs in my library ... there are NO diagnostics that a user can see to help see where the index is, or what might have stopped the index ... it is very frustrating ... and I am pretty sure that I am NOT the only person with index/re-index issues ...

  

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• 

  Alain DW

  Lossless

  • November 17, 2024 16:15

  You could make use of the interface to check on the progress.

  http:/192.168.x.x:11000/Status    (fill in your ip address)

  This will show the counter of the reindex at the <indexing>number</indexing> line.

  

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  Ian ProtonMail

  • November 17, 2024 18:22

  I tried this .I tried doing what you suggest, the interface ... this is what it shows:

   

  I have no idea what this means ... 

   

  I have refreshed it a few times and this is all I see/get .... 

  

  Does this mean it stopped @ the song "Love Me Tender" from Andrea Bocelli : Album The Complete Pop Albums: Passione ???

   

  If it did, why? The song file plays just fine, both on Blue sound and at two other media players on my laptop?

   

  I am attaching a Mp3tag screenshot of the album

  

   

  I am also attaching a screenshot of the Mp3tag of next album in the library, which also plays fine?

  

   

  Also, this still does not answer the question: Why is the progress of the re-index showing in my Bluesound desktop  interface, it used to, now it does not show

   

  This is very frustrating ...

   

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• 

  Alain DW

  Lossless

  • November 18, 2024 04:38

  Sorry, I should have mentioned to open the browser interface directly after starting the indexing and refresh the page as needed during.

  You should see the number in the <indexing> line increase, or not if the process has failed.

  Also, try launching a support request from the app immediately after a fail. This will enable the support team to have a look at the log included.

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