Vault 2i disconnects constantly when adding music

Answered

Mat Sletten

• November 04, 2024 23:04

When I try to add music to my vault via wifi, it disconnects constantly. What used to take a few minutes to add 10 albums now takes over an hour as I have to add things one at a time to prevent disconnecting or redo things after it disconnects.  This hasn't happened previsouly, but now it's like clockwork. It makes me hate my vault 2i and I can't find any information on how to fix or whether this is a bug. Again, only happens when I try to add music to my vault 2i, never get disconnected otherwise. And since my vault is connected by ethernet, this seems extremely strange. 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • November 05, 2024 13:57

  Hi Mat

  Sounds like Network Traffic on your home network. Drop us a log file by selecting Settings, Send Support Request in the BluOS App and our Support Crew can help confirm.

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