Network share suddenly not recognized

Answered

Clay Wells

• October 17, 2024 20:00

Out of the blue (no pun intended) I can no longer see any of the music on my DS220 NAS. The share still shows up in settings but I can't see it or figure out how to get it back in the "Music Services" section. It is not an issue with the drive itself as I can still access and play music from it (just not through Bluesound). I deleted and re-installed the Mac OS app. Deleted the share then added it back. No luck. Sent in a support request but have not heard back yet. Wondering if anyone here has experienced this. Also, I am connected via ethernet. 

1

• Official comment

  

  Tony W.

  Product Support Manager

  • October 18, 2024 18:00

  HI Clay

  To better troubleshoot this, please send our Support Crew a log file by selecting Settings, Send Support Request from the Home page of the BluOS App.
• 

  Clay Wells

  • October 18, 2024 18:37

  Just submitted. Thank you.

  1

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