My Vault 2i will not turn on

Answered

Soul Man

• October 10, 2024 00:09

My phone wasn’t connecting to the Vault 2i so I unplugged it to reboot it. Now all it does is sit there with flashing green lights. Any idea how to fix this problem? Thanks

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• Official comment

  

  Seppi Evans

  Hi-Res

  • October 10, 2024 06:53
  • Edited

  Flashing green means it’s trying to connect to the network, double check the Ethernet lead, removing reinserting at both the Vault and Router end, on the Router you should have a link LED display when the Vault is connected.

  Try powering off the Vault, Router and any switches you have in between.

  Can you test the Ethernet lead by plugging in another device?

  Still no joy, then in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look.

  If you cannot do this then use email support@bluesound.com
• 

  Ian Shepherd

  • October 10, 2024 07:38

  Where does the log file come from, the controller app or the player?

  0
• 

  Seppi Evans

  Hi-Res

  • October 10, 2024 08:10
  • Edited

  Log is in the players, so if you have multiple devices you can send the log file via the BluOS app. If you have only one device (which is having issues) then you email as you won’t be able to send anything.

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  Soul Man

  • October 10, 2024 14:23
  • Edited

  Thanks for your help. The Vault is working again. Just swapped out the Ethernet cable. Let’s hope it continues to work!

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