Tidal connect

Answered
Stephen Goodlife
My Tidal App on my iPhone 16 Pro (iOS 18.0.1) does not discover the Bluestone Node streamer. This has worked for 3 years and Spotify does still discover the streamer. Any possible reasons for this problem? I’m reluctant to delete the Tidal App (to clear the caches) because I’m worried I will lose my library and playlists but I have offloaded the app which didn’t work.
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Comments

4 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    If you have another device in your home such as phone, tablet or desktop computer log into Tidal on it and you will see playlists / library.

    In the iOS Settings, ensure under Apps that Local Network support is enabled for the Tidal App.

    Try rebooting your Router and your iPhone (swiping away all apps to close them before restarting the phone)

    If this does not help in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com

  • Stephen Goodlife

    Thanks Seppi
    Really good advice which I will try

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  • Stephen Goodlife

    It was the local network support setting!!
    I’ve no idea why that got changed (or suddenly became necessary as it’s not set for Spotify which does connect directly).
    Anyway thank you for your support with this Seppi - it’s much appreciated.

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  • Seppi Evans
    Hi-Res

    Glad to help.

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