Vault 2i red light can’t reset + something is rattling inside the frame.

Answered

Tim Davenport

• October 03, 2024 02:08

I have a Vault 2i and it is stuck with the red light on and I can’t reset it. I have now unplugged it completely and will attempt to plug it in and have a direct Ethernet connection to my modem. As I input and moved it - I also can hear a rattling from within the device. Like a screw has come lose. I have heard you can provide a USB stick with the firmware for a reboot. Can you please let me know what you think are my next steps?

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• Official comment

  

  Seppi Evans

  Hi-Res

  • October 03, 2024 06:13

  In the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look.

  If you cannot do this then use email support@bluesound.com
• 

  Tim Davenport

  • October 05, 2024 20:37

  Thanks Seppi
  I can’t get anything to go through the blue OS app. So I’ve sent an email as you suggested.

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