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Answered

Martin Collinson

• September 25, 2024 11:02

I use apple devices to access my music library on BluOS The library has some cds which now produce a “couldn’t load content” message if I try to play the whole cd, but the cd plays if I select the first track

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • September 30, 2024 13:24

  Hello,
  
  I suggest submitting a support request using the BluOS app so our support crew can help you and review the issue you are having.
  
  Using the BluOS app, BluOS >> Help >> Send Support Request.
  
  Thanks for #LivingHiFi
• 

  Heinz R

  • September 25, 2024 17:43

  This seems to happen because of „special“ characters like colons or slashes in the metadata. I found that it also depends on how you select the album, when selecting via „Artists“, I get the error, when selecting from „New“ or the 3 dots menu „Go to artist“, everything works fine. Quite bad when you have lots of live recordings containing dates like „yyyy/mm/dd“… No chance to open them via „Artists“.

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  Martin Collinson

  • September 25, 2024 18:38

  Thanks
  Glad it’s not just me!

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• 

  Hans

  • October 01, 2024 20:10

  I have the same issue since the latest update

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  Peter Swanson

  • October 14, 2024 17:08

  Me too

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  Peter Swanson

  • October 24, 2024 15:04

  "This seems to happen because of „special“ characters like colons or slashes in the metadata" - I can confirm that this appears to be the issue. When I edit the metadata to take out things like semi-colons, and reindex, the content appears just fine. I also looked at special characters in the folder names as being an issue. 

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