Library backup on Vault 2 and using external drive as a library

Answered
Karl Fontenot

I have a Vault 2 with about 300 gigs of music on it.

I have separate drive with 1.2TB of music.

I've tried connecting a 4TB external USB drive and when I plug it in to the Vault 2, it tells me I need to format it. I follow the prompts,  First I click on "backup music library", then I see

"The connected disk drive does not appear to be a Bluesound backup drive.

You will need to format this drive for use exclusively as a Bluesound backup drive.

Do you want to format this drive? "

Then I click next and I see 

FORMATTING THIS DRIVE WILL ERASE ALL CONTENT.

Do you want to continue? 

Then I click next and it says "Action Cancelled"

As a test, I connected a 120 gb external SSD and it says the drive is too small for a backup, which is what I expected.

Does anyone have any ideas on things to try?

Also, if I connect my Western Digital My Book 4TB spinner drive to the Vault 2, will it automatically format the drive thus erasing the music I have on it?

Another question, can I "push" music to the Vault 2 from my computer to the Vault 2 internal library? I do not see that option anywhere when I login to the Vault 2.

I purchased this unit used from a friend. So I am new to Bluesound.

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Comments

6 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Karl

    All your questions are answered here; https://support1.bluesound.com/hc/en-us/articles/201846073-How-do-I-Backup-the-Music-on-my-Vault-Backup-Music-Library

    For the ones not answered, please select Settings, Send Support Request and our Support Crew can further assist.

  • Philipp Duffy

    I have the identical problem when I follow the procedure mentioned in Tony's article above when trying to backup through the BluOs controller app.  I follow the procedure and get the following:

    "The connected disk drive does not appear to be a Bluesound backup drive.

    You will need to format this drive for use exclusively as a Bluesound backup drive.

    Do you want to format this drive? "

    Then I click next and I see 

    FORMATTING THIS DRIVE WILL ERASE ALL CONTENT.

    Do you want to continue? 

    Then I click next and it says "Action Cancelled" and nothing happens afterwards.  Any ideas short of opening a support ticket?

    Thanks,

    Phil

     

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  • Pinot Gris

    Isn't that precisely what is described in the method? "A confirmation message requesting permission to format the USB storage drive is displayed."

    As per the article, the disc will be formatted to EXT4, which is a Linux file system. If you do not wish that, just try the other method Back up/Restore via Computer.

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  • Philipp Duffy
    • Edited

    Actually, no. It gives "action cancelled" AFTER permission to proceed has been given. I have a ticket open. If I don't get a solution then I will have to go the backup via computer route.

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  • Pinot Gris

    My wrong, indeed seems another bug...

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  • Joe A.

    I've come across this exact same frustrating issue. I'd purchased a Crucial X9 2TB portable SSD specifically for backing up my Vault2 content. As soon as I plugged it in, the app detected the USB drive, but when attempting to format it, I received the "Action cancelled" message.

    To fix it, I used another computer that was running Ubuntu and plugged in the SSD. It showed up as "/dev/sdc" in my case (you might see a different /dev/sdX value, depending on the number of other devices on your computer).

    First, I deleted the existing partitions, using "sudo fdisk /dev/sdc".

    Next, I deleted the partition table with "sudo wipefs -a /dev/sdc"

    Then, I created a single partition and formatted it with:

    sudo fdisk /dev/sdc
    and
    sudo mkfs.ext4 -F /dev/sdc1

    Note: These are the commands at a high level, but search their specific usage in Google or ChatGPT to make sure you're entering them correctly. (For example, fdisk will ask which partitions to delete, and you'll need to write the changes before exiting. I skipped the extra steps to save time.)

    Afterwards, when I plugged in the SSD back into my Vault, it showed me the same backup steps, but where I was shown "Action cancelled" before, it started formatting (again), then backing up the audio files.

    Another warning: The backups actually took quite a long time. However, it came with this message that said: "You can continue to use your player during backup."

    Good luck to others who experienced this nuisance.

     

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