Shambles

Answered
Chris Tyas

The last 24 hours have been even more shambolic than usual for my Android/Bluos system; I got player updates yesterday but no app update, another player update this morning (still no app update) and the players have been next to useless, constantly disappearing, groups disconnecting, the spinning wheel of doom around the play button in the Android app, blank pages in the app etc.

Finally got an app update this afternoon which seemed to restore sanity for about ten mins but no, still groups constantly disconnecting, players disappearing and reappearing etc. Powered down and rebooted all players (12) and input hub and have restarted router and I'm currently able to stream 6music from Tunein. I have spent at least 2 hours over the last 24 hours just attempting to get my players to do what they are designed to do after updates which are supposed to either fix bugs or improve performance or add features (make things better). Ridiculous, disappointing and incredibly frustrating user experience for a brand that purports to be high-end and 'live hifi'.

Currently Bluos 4.5.3 and Android app 4.6.0. 

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Comments

5 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Chris

    Thanks for sharing your experience and sorry to hear we let you down. As much as we do want this to be a seamless experience we do see the occasional hiccups. 

    Depending on your region and location, App updates can sometimes be delayed 24-48 hours based on Google or Apple delivery models. As a result we generally test older Apps on new firmware and visa versa. 

    Since all BluOS Players require two separate reboots to update, this can sometimes cause confusion on IP tables in some lower cost ISP provided routers. 

    Feel free to reach out to our Support Crew and we can provide some tips and tricks such as DHCP reservations in your home router and other best practice suggestions in larger installs.

    Drop us a note at support@bluesound.com if you wish to do so.

  • Chris Tyas

    Thanks for the reply Tony.

    My router is a £500 Ubiquiti UDM-SE Dream Machine Special Edition with direct PPPoE over my fibre connection so would be surprised if it caused any issues (but it may..).

    I read in another thread advice to not use DHCP reservations; can you please provide or point to up to date guidance on best practice?

    Thanks Chris.

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  • Tony W.
    Product Support Manager

    We here at Bluesound are big fans of DHCP reservations...

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  • Chris Tyas

    Ok, I'll reserve IPs for all the players.

    I was referring to this comment of yours which I read incorrectly:

    "We also will likely recommend getting rid of static IPs which may be causing an IP conflict and use DHCP reservations"

    The language here may be problematic as I often refer (possibly incorrectly) to DHCP reservations as 'static IPs' as the IP reserved for a mac address is static (not dynamic) but I understand that a static IP is set on the device Network adapter, is this possible with Bluesound players??

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  • Tony W.
    Product Support Manager

    Hi Chris

    Static IPs are very different than DHCP Reservations - we recommend using DHCP reservations set by your router. As mentioned, if you would like more 1 on 1 troubleshooting, our network experts at The Support Crew will be happy to help. Drop them a note at support@bluesound.com or select Send Support Request from the Settings menu of the App and we will be happy to schedule a chat.

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