Spotify not working

Answered

Andrew Rowland

• September 17, 2024 10:02

Hi, I have the Nano Node. Everything was working fine initially, but fir past two days neither myself nor my wife can play Spotify via the Node. We can play Tidal as well as radio stations, it seems as if the issue is only with Spotify. We can open and play Spotify on other non-Bluesound devices, just not on the Node. I have tried uninstalling and reinstalling the Bluesound app, with no change. Any idea on what the issue may be?

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• Official comment

  

  Tony W.

  Product Support Manager

  • September 17, 2024 12:20

  HI Andrew

  I have escalated your issue to our Support Crew for a closer look.
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  Andrew Rowland

  • September 17, 2024 14:38

  Hi Tony, thanks so much! Just as extra info, I also tried uninstall ingredients and reinstalling Spotify via the Bluesound app, and still no joy.

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  Andrew Rowland

  • September 17, 2024 14:40

  Blasted auto correct. Uninstalled Spotify on my cellphone and then installed it again via the Bluesound app.

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  Andrew Rowland

  • September 18, 2024 08:08

  Hi, last night's update for the Nano fixed issue.

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  Tony W.

  Product Support Manager

  • September 18, 2024 12:14

  HI Andrew

  The reboot dring the upgrade likely resolved it

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