BluOS App on iPhone cannot find/connect Powernode2

Answered
Kristina Elvebakken

Hi,

I have now for one month been trying to connect the BluOS App on my iPhone (vers 13) to my Blusound Powernode2 after I got a new network - but so far without success. It worked beforehand with my former network (!). 

I have only been able to establish connection for 2-5 days after which the connection is lost again. My iPhone cannot not find the Powernode2 WiFi hotspot. I can type the Powernode2 network name but it doesn't help because there is no password to type in so the the iPhone cannot find the network and then you are blocked (!). 

I have reset, rebooted, unplugged the Player, forced hotspot, unplugged the router, done network reset, reconnecting to the network (wireless or using ethernet cable etc.), disconnected cellular/mobile data etc. etc. - all according the guidance in here as well as direct support/advice from the Support Crew. As per recommendation of the Support Crew, I have also talked to my fibernet supplier and have changed the WiFi channels of my router to 3 for the 2.4GHz WiFi, and 48 for the 5GHz WiFi in two different networks. This has actually made the situation worse because now, there is now connection at all and I cannot do the 'Diagnostics' and the App just spins forever.

This is so frustrating and ridiculous! I have spent so many hours on this and still it does not work. I can see that a lot of people have/have had the same problem but there does not seem to be a good solution. How can that be? Why hasn't this been solved? I admit that I am not an expert but shouldn't be required either.

Is there someone in here that can help before I end up throwing the player out and get something else that works better?

Thank you for support and advice! 

Technical details:
Correct BluOS Player discovery and connectivity has been confirmed by my supplier: 1) Multicast (mDNS): Enabled, 2) IGMP Snooping: Enabled, 3) QoS/WMM - Disabled, 4) IPv6 - Disabled, 5) UPnP - Enabled, 6) DHCP IP Reservation for your BluOS Player.

BluOS App (IOS APP 4.4.1, BluOS 4.4.19), iPhone: Vers 13, Router: Nokia Beacon 6G, fibernet supplier.

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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    HI Kristina

    I have escalated your issue to our Support Crew to help trouble shoot on line as to why your router is blocking traffic.

  • Kristina Elvebakken

    Hi Tony,

    Ok, thank you for your prompt reply. I have an appointment with your Support Crew on Monday. I hope they will be able to help. 

    I apologize if my tone was a bit sharp but it is really frustrating when it just doesn't work and I have spent so much time trying to get it work without but with no success. 

    Thanks a lot.

    Br Kristina   

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  • Rene Dechaine

    Kristina, did you find a solution? I am having the same problem and requested tech support a couple days ago (no response yet).

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  • Kristina Elvebakken

    Hi Rene,

    Thank you for asking. No, I did not find a solution. I have spent so much time in talking and writing to Bluesound Support Crew and my internet supplier and I felt that each of them put the fault on the other and I was in the middle and never got a satisfactory solution. I was trying to solve it for two months and then, all of a certain, the Player connected and it worked reasonably but there was no explanation on what was wrong or not. At a certain point I decided to leave it as it was because I got so frustrated and grompy that it was unhealthy trying to figure out what was wrong and nobody could give me a clear answer.

    But it is actually funny that you are asking now because recently it has become worth again and I am trying to re-motivate myself to consult the support staff again. Since the last 6 weeks my Controller App and my Bluesound Player have 3 times totally lost connection again to my home WiFi fibernet each time for 3 - 6 days. It happens just like that and it is impossible to reconnect but then after 3 - 6 days, all of a certain the connection re-establishes itself e.g. in the evening when I come from work. On the top of that there are several short drop-outs every day but this is only for a couple of seconds. 

    I can even feel that now when I write this that my blood pressure goes up again so maybe it is too early to contact support service again. I will never recommend Bluesound to anybody; it doesn't work.

    I hope you have more luck than me, please let me know if you find a solution.

    All the best,

    Kristina

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