Controller connection

Answered

Mark weeding

• September 12, 2024 08:25

I cant get the controller app to connect to my new Pulse M. The player connects fine to the network. I have followed the advice in the articles. I've reset the the player and controller, reset the network and done a factory reset and started again. It's brand new and driving me crazy.

0

• Official comment

  

  Seppi Evans

  Hi-Res

  • September 12, 2024 10:07

  Hi Mark, temporary use an Ethernet connection moving the Pulse M if necessary. Then if the phone or table still won’t see the M use a wired computer such as a PC or Mac.

  You should now be able to finish the configuration by changing the default name and adding the Wi-Fi credentials again. Unplug the Ethernet from the M and it will then switch to wi-fi and show a blue led.

  If you still cannot use a mobile device it’s possible your Router is isolating wireless/ wired connections and best to contact support directly. In the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com

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