Issue with connectivity and performance

Answered

Chris

• September 05, 2024 05:36

Hi Folks, I recently started having a very annoying issue with my streamer. After a few minutes of music play it stops. The app doesn’t respond either. I looked for support and I’ve seen many people had the same issue. So I did what it’s recommended; reset the router, reset the app again and again. The problem persists. Is it because of the latest development of Tidal moving to flac instead of MQA? Is it because of the last bluos update? I’m lost and it’s very annoying.

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• Official comment

  

  Seppi Evans

  Hi-Res

  • September 05, 2024 06:45

  Hi Chris, probably best to log a support ticket as soon as the music stops, in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com
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  Chris

  • September 05, 2024 09:18

  Seppi, 

   

  Thanks. I have logged in a ticket and waiting for a response from the team. In the meantime I thought to ask the community if they have had similar issues and how they resolved them. It seems some other folks said they had the same issue since the rollout of the latest version 4. It drives me nuts to the point I'm thinking to buy another bluesound to replace it (probably it will be fixed but...).

   

  Cheers

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