Long term customer loyalty

Answered

FollowFollowed by 20 people

Andrew Thiele

• 7 months ago

Great new products guys but please don’t treat your existing customers (and fan base and biggest potential future market) with such disrespect - let us know up front what is happening with legacy products? Will my n130 get Dirac and dsd? If so when? If not are you doing any trade in specials or a discount - you have been selling up to this point - do people who have invested in your platform already get anything? This is important relationship building - if I’m going to upgrade in the future to your new products I need to know you continue to treat owners with respect - is my node n130 now a boat anchor compared to the new node?

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  JG.B.

  • 24 days ago

  Many thanks Matt!

  Very happy to see there is traction and satisfaction about Dirac implementation into Bluesound (it is not a surprise TBH).

  Am sadly a N330 owner so doomed to wait a bit more but already extremely happy to see Bluesound innovates, take this lack of EQ function seriously and that Nodes owners can benefit from Dirac.

  Keep us posted on timeline for powered Bluesound devices and once again: congrats for the successful Dirac roll-out to Node!

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  Matt S.

  Brand Manager

  • 2 days ago

  Hi all - looking at a BluOS release next week (likely Apr 15th) that will add Dirac Live support to the Bluesound Node (N130) and Node X (N131). Pending final approvals from both BluOS and Dirac.

  After that, the team is looking at amplified products, which also includes a list of NAD Electronics products.

  Thanks -
  Matt

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