BlueOS Controller does not open and Pulse Flex speakers are showing solid red

Answered

MK

• August 20, 2024 08:23
• Edited

Hi

I have Pulse Flex speakers and they have been down for two days. They are wired (ethernet cable) and I use desktop app on pc, windows 10. The speakers are showing a solid red and the BluOS controller shows only "looking for players" and I cannot do anything with it. I have unplugged the power cable from all the speakers for minutes, but it does not help - still solid red. I have updated the BluOS controller several times and started the computer again - doesn't help. The network is strong and working well.

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• Official comment

  

  Tony W.

  Product Support Manager

  • August 20, 2024 13:18

  Hi MK

  Let's confirm your players are receiving a proper network address first

  • Unplug your router for 10 seconds then plug it back in
  • Wait 5 minutes
  • Unplug each player for 10 seconds then plug them back in
  • Wait 5 more minutes
  • Relaunch the App on your phone

  If doing that still results in errors, please e-mail support@bluesound.com and our Support Crew will be happy to help troubleshoot further.
• 

  MK

  • August 27, 2024 08:47
  • Edited

  Hi,

  Unfortunately that did not help. But we have solved the case:

  - Unplug the power cable from the player for several minutes, but keep the router plugged

  - Plug the power cable back and press "play" button down for 30 seconds so that red light starts flashing.

  - Open the desktop controller and find your players.

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