problem remote service when connected through wifi

Answered

Yvan Verhelst

• August 10, 2024 07:30

Hello, I have a customer who has a home network with wifi repeaters (old house).  When I connect his Pulse via WiFi, it shows up on the app and it plays the music on the local share.  However, the moment I go to the internet (TuneIn, Qobuz, update check...) it stalls and gives me a remote access error.  I've tried with a new one from my shop with the same result.

However, when I plug in a cable from the Pulse to the WiFi repeater everything works fine although the repeaters connect to one another by the same WiFi...

Any suggestions on what may be causing this ?  Certain ports that are/aren't open ?

0

• Official comment

  

  Seppi Evans

  Hi-Res

  • August 10, 2024 09:28

  The repeaters, you need a true Mesh network. Repeaters often segregate Wi-Fi / LAN and can do weird things with the MAC address. The controller might even be connected to a different Wi-Fi repeater causing this.

  Suggest as a dealer you contact Bluesound directly rather than the community forum.
• 

  Alain DW

  Lossless

  • August 10, 2024 09:57

  I use TP-Link repeaters without issues.

  You need to configure the repeater(s): set gateway address ( usually 192.168.1.1), set primary DNS ( 1.1.1.1 or other), set fixed ip address (same as in router, best also reserved), set DHCP server=OFF (important to avoid conflict)

  This should get you started. I also configured my repeaters to reboot every day at 03.00 am.

  Have a look in the manual of your brand of repeater.

   

  0

Please sign in to leave a comment.