Bluesound Powernode Edge crackling when connected to Samsung TV with eARC

Answered

Ryan Yu

• August 06, 2024 19:08

Hi. I have a Bluesound Powernode Edge connected to a Samsung S95C 65” via HDMI eArc. At a regular listening I consistently get distortion — it just sounds like really bad quality audio, like 64 kbps quality. Weirdly, when I set the input of the Bluesound (from the app) to Spotify, there’s no distortion at all. I’ve tried different HDMI cables, I’ve tried messing with settings on the TV, all to no avail. Any suggestions?!

0

• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • August 08, 2024 15:17

  Hi Ryan,
  
  Could you please send us a support request using the BluOS app? This will automatically include diagnostic log files, which will help our support team review and assist you more effectively.
  
  Thanks for #LivingHiFi

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