Solid red light on Node.
Answered
Hello.
I can not find a specific group so I am posting on this general group.
I have a Node and a Pulse. Two weeks ago they both started auto upgrading firmware. Then they started to display the dreaded solid red light. The light persists even after the units are unpowered and then powered on. There is also no way to reset them.
After a week or so the Pulse somehow recovered itself. However it can sometimes be found by the BluOS app, and can not be found by the Spotify app at all.
The Node is still displaying the solid red light.
Can anyone help? Or anyone in Support?
Thank you so much.
Antonius.
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Official comment
In the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com
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same here. :-(
My Pulse upgraded fine though - I've logged a support request for the Node.
My Pulse is also not always shown on the iOS app. Usually a restart of the app resolves - sometimes have to resort to power off/on.0 -
Hi Adrian,
Sounds exactly like what's happening to mine... Node still shining red, Pulse recovered but can not be found by the app. For me restarting and reinstalling the app only worked once or twice.
Would be happy to know the fix when you get yours fixed. Thanks in advance...
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@Seppi
Will do. But I think i can not do it through the app. Thank you.
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well I got a response from BS support and it's bad news.....paraphrasing the response as:
"can't help. Take to Sevenoaks Sound and Vision they are Service Centre"
I think the response was a boilerplate copy and paste - as it mentioned using an ethernet cable, which I always do and also said this in the ticket. USB update route is no longer available.
I have history with SS&V - when the power supply failed, (I can't remember the exact conversation) they said it they would send it to BluSound but probably won't be economic to repair and wouldn't be able to get costs until assess by BS. They actually directed me to a local electronics expert - so now expect any sort of warranty will be voided.
I want to get really sweary but moderator will block the post and this news needs to get published.
This is really shocking.
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Hi Adian,
I got an email from support, asking me to connect it to LAN. Yes it was a cut-and-paste response.
However like your set-up, my Node has always been connected to LAN.
So I am now asking them to consider it as a fix for a brick.
On the other hand, after various power-offs and restarts, the app can finally find the Pulse this morning. Let's see how long this good fortune lasts.
Personally, I do think the problem is caused by the auto system upgrade, since both machines went to upgrade themselves at the same time and both got red-lighted. It's pretty alarming that an upgrade can brick the thing.
And yes, it's weird that they ask you to basically kamikaze your warranty...
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I miss the days when machines have knobs to twiddle and switches to flip....
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So the upshot is that I have paid Sevenoaks S&V £95 to investigate the issue. I will update here once I receive an answer.
Blusound sent out a 'how did we do?' auto-email - funnily enough my response was not positive.
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Just done the update and have exactly the same problem, stuck on solid red light. Worked before the update, never had this issue before.
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Well l switched it off then back on, got flashing green light then solid green, which is hotspot setting up mode. Tried to set it up but did not work. Switched it off again. Back on flashing green light then blue. Working again. Asked if l wanted to do update, no way.
So many problems in the last year. When it fails l will be buying something else.
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I got the unit back from Sevenoaks who had reset it and said it needed a new power supply and is working again now.
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