HDMI arc

Answered

JJ

• August 01, 2024 14:40

Since the latest update (08-01-2024) my HDMI connection is no longer working. I dont see it in the controller app( android, samsung s22) I tried resetting everything. When is restart the player the sound comes back for 3 seconds and then gone again. I also reinstalled the app. The HDMI is visable for 3 seconds then disseapearing. Very frustrating. Any help would be much appreciated

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• Official comment

  

  Seppi Evans

  Hi-Res

  • August 01, 2024 15:12

  Follow the connecting hdmi procedure towards the end of this support document…

  https://support1.bluesound.com/hc/en-us/articles/14176440004119-Choosing-the-Right-HDMI-Cable-Bluesound-Recommendations-and-Connection-Guide
• 

  JJ

  • August 03, 2024 10:43

  Hi Seppi,
  Thanks gor your answer. I followed all the steps to reconnect the HDMI. This works. But only temporarily. The second I change the output to music, it no longer detects the HDMI. I have tv connected trough HDMI arc, auto sense on. But now when I turn on the tv the bluenode swtiching on l, only it plays music, in stead of the sound from the tv. Also I dont see the HDMI in de bluenode app. So I cant even change the output manually back to HDMI.

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• 

  Seppi Evans

  Hi-Res

  • August 03, 2024 11:01
  • Edited

  Hi JJ

  Check if your HDMI lead is a certified one as per the previous link, then immediately after you loose the HMDI connection again in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look, they will get back to you.

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