Intermittent and Inconsistent connection to player
Answered
BluOS on both windows laptop and android phone loses connection to Powernode on a thoroughly inconsistent basis, revealing nothing to hint as to the cause.
Yes, I've uninstalled and reinstalled BlueOS on both devices.
Yes, I've unplugged the Powernode for 30 seconds
Yes, the Powernode is connected to the network - it plays the presets fine
No, I'm reluctant to install intrusive TeamViewer software to grant full access to my home network to simply play music.
I don't expect a solution to this, it will work in a few days, then disappear for a week. Then it will come back for a month, and be gone for a weekend.
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Official comment
Just another user here… but when it next has connection issues, reboot just your Router and see if that helps. I would also reserve IP addresses on your Router. Also check your router settings to ensure Multicast (mDNS) traffic is allowed. Also see if there is a setting that says IGMP Snooping or IGM Proxy... turn it on.
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Thank you, checked the router and Multicast is allowed, IGMP Snooping and IGM Proxy are allowed.
My son works in cyber security as a pentester and was able to observe the requests going from my phone and laptop and getting a response from the Powernode. However the port each device makes available is been changed by the time the Powernode's response comes back to the device. Through our hour-long process of tinkering, the reboot of the router may have accounted for establishing the connection again.
Here's the thing, I purchased an audio device, not a digital forensics puzzle.
Certainly a modest proficiency and knowledge is expected with any hi-fi streamer, and I'm more than willing to invest a little time for sound that's as good as the Powernode. Yet, knowing that investment only buys an uncertain period of operation until I'm again tasked with rebooting, reading, tinkering and learning another dozen acronyms, I'm questioning whether it was worth it in the first place. I'd be willing to donate my Powernode to charity if I could clear my conscience of the nagging fear that I'd just be putting someone else through the same frustration.
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Bluesound support would find the cause if you let them, it’s entirely down to you to allow them access via Teamview and requires no additional knowledge on your part.
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