Revert to 4.2 because Windows 4.4.1 app can't find players.

Answered

Taeke

• July 23, 2024 07:26

 

 

As mentioned several times on this forum, version 4.4.0 of the Windows BluOS Controller can no longer find my players. The new version 4.4.1 does not work either. I am convinced it is not related to the network configuration or Windows updates, as version 4.2 of the controller app works fine.

The answer in another thread to submit a support ticket is useless, because Settings>Send Support Request does not work in version 4.4.0 and 4.4.1.

For now I am back to version 4.2, but hopefully Bluesound will fix these problems.

0

• Official comment

  

  Alain DW

  Lossless

  • July 23, 2024 11:14

  I am on 4.4.0 windows app and have no issues.

  So I guess there is probably a problem with the network.

  I should try to reboot your network: switch off player(s), power down router. Restart router, wait 5'.

  Restart player(s), reboot windows + app.

  You can also request support: support@bluesound.com or use the button on this page.
• 

  Taeke

  • July 23, 2024 12:04
  • Edited

  As already mentioned, nothing wrong with the network, since version 4.2 and before and the mobile apps work perfectly well and are seeing all the players. I've switched multiple times from 4.2 to 4.4.0 and 4.4.1 and back again. Version 4.2 immediately finds all players, version 4.4 does not.

  I will mail support to see whether this can be resolved. 

  0
• 

  Tony W.

  Product Support Manager

  • July 23, 2024 12:04

  Hi Taeke

  Given your issue is not being widely reported, I have escalated it to our Support Crew to take a closer look and help determine what in your environment may be causing the issue. They will be in touch via email.

  0
• 

  Taeke

  • July 23, 2024 12:05

  Thank you, Tony. Appreciate it.

  0

Please sign in to leave a comment.