deezer PLAYLIST NOT COMPLETE IN PLAY QUEUE

Answered

Mathieu

• July 20, 2024 21:22
• Edited

When when I look at my deezer playlists I see all songs but only the first 20 or 30 songs are added to the play queue when I click on "play all". So they are unusable. The workaround I found is to stream deezer by Bluetooth, but then bluos app becomes useless...

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 22, 2024 15:41

  Hi Mat and Marco,
  
  Please feel free to contact our support crew at support@bluesound.com. One of our friendly support crew members will be happy to assist you.
  
  Thanks for #LivingHiFi
• 

  Marco

  • July 21, 2024 17:51

  Hello,
  I've got the same problem, with deezer. I have different playlists with 70+ songs. I only can play the first 20 or so. When I start at number 40 or so, the numbers from numbers 40 and further can be played. But not the whole playlist. Very frustrating.

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• 

  Joe

  • September 01, 2024 11:51

  Same problem here.

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• 

  Mathieu

  • September 09, 2024 20:39

  I created this post 2 months ago, then contacted the support crew as recommended. They told me they found the origin of the problem and were able to reproduce it (apparently it concerns android devices only). They told me the bug will be fixed in the next release version. But until now we are still waiting for it and the app remains useless during this time. Is it possible to know when is plan the release of the next version?

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  Ross Jones

  • September 12, 2024 07:44

  Thanks Mathieu for the info.I have the same problem.

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  Ross Jones

  • September 15, 2024 07:21

  I found a workaround for the known Deezer playlist truncation problem.I you save your Deezer playlist(s) as a Blu OS Playlist the full playlist is then available to play.

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• 

  Mathieu

  • September 15, 2024 07:37

  What do you mean by "save as a blue Os playlist"?
  I tried many things unsuccessfully. I don't see such kind of option.
  Or do you mean you recreate you entire playlist on blue Os (by adding manually each tune)?

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• 

  Ross Jones

  • September 15, 2024 08:08

  This is what I did:
  1. Select the Deezer playlist you want to fix.
  2. Play the first track
  3. Select 'Play Queue'
  4. This now exposes icons along the bottom
  5. Select the far left icon next to the bin
  6. 'Save queue to playlist' should now be displayed
  7. Give the playlist a name in the following format:
  Blu OS
  Do not put Deezer anywhere in the playlist name.
  8 Save
  9. The playlist you just saved should now be displayed under 'Blu OS Playlists' and should now show all the tracks.

  Support told me that this was a problem with Deezer so don't expect it to be fixed anytime soon.

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• 

  Mathieu

  • September 15, 2024 08:14
  • Edited

  I finally succeeded to use the workaround! For those interested:
  I used the bluos app on a PC laptop, then played the playlist (no issue with the queue with a PC), then from the Play queue I was able to save the playlist as a a bluos playlist and not as a deezer playlist.
  Now from my bluos app on my phone I can play it and All tunes are now well on the play queue!
  Thanks Ross for having driving me on this workaround!
  But we are still waiting for the app update to fix the initial issue on android devices! Would it be possible to have an answer from bluos team to give an estimated period of the next app update?

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• 

  Joe

  • September 21, 2024 07:50

  The latest update unfortunately did not fix this problem.

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