remote control problem?

Answered

Marco Verhaar

• July 19, 2024 09:43

When I use my remote control to turn the sound up and down, only the soundbar and bass box respond. If I now point the remote control at the Pulse M speakers at a distance of 1 meter, the sound also becomes louder and softer, very strange. I assume that the control is via the soundbar. It appears that the Pulse M speakers are not in a direct loop through the soundbar. Everything can be arranged well via the app, even if you use a different Sony remote control, but the same result. Greetings Marco

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • July 19, 2024 15:18

  Hi Marco,
  
  In this case, I suggest sending us a support request using the BluOS app. This way, our support crew can review the log files from your players.
  
  Using the BluOS app, BluOS app >> Home Tab >> Settings >> Send Support Request.
  
  Thanks for #LivingHiFi
• 

  Marco Verhaar

  • July 22, 2024 11:45

  I already did this but doit now again I get the normal answers rest everything gr Marco

   

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