Comments

7 comments

  • Official comment
    Seppi Evans
    Hi-Res

    Hopefully this support document will help, there are limitations regarding the format type and how much current the drive uses but memory sticks tend to be fine.

    https://support.bluos.net/hc/en-us/articles/360037137354-USB-Server-Mode-How-to-connect-external-USB-Library-to-the-BluOS-Players

  • Peter Barach

    The support document isn't helpful with respect to the Node (3rd gen). The document indicates to plug in the drive and "follow the onscreen prompts." There are no onscreen prompts in the iOS app when I plug in the USB drive, and the light on the Node stays blue (doesn't turn white). But the Node is aware that a USB drive has been connected, because I get a notification in the app when I disconnect the USB drive from the Node.

    I also get a message "Connect to Player" on my iPhone, even though the controller app is clearly connected to the Node. The message says, "Go to WiFi & select your player," but no hotspots show up in the iPhone settings WiFi screen.

    Is this Node defective? If so, I'm going to return it.

     

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  • Seppi Evans
    Hi-Res

    In the link, further down it tells you how to add manually.

    Suggest you try a small memory stick for testing purposes, the USB port does appear to be working if it’s notifying you of the removal. Could be the power draw of the drive (you made no mention of what you had connected) or the format the drive is in.

    If you continue to have problems in the BluOS App select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look.

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  • Peter Barach

    I used a memory stick formatted to FAT32. The Node recognized it once I turned USB Server Mode to OFF (I don't need Server Mode) and found the files on the USB stick. So the USB port is working.

    Next, I left USB Server Mode to OFF and plugged in the USB hard drive. This is a Western Digital MyPassport 2TB drive, formatted to NTFS. The Node didn't seem to recognize it when I plugged it in, but it did pop up a message in the app when I unplugged the drive.

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  • Seppi Evans
    Hi-Res

    That’s great to know the NODE is working.

    Drive is probably needing more power, have you a PSU / splitter or powered hub you can temporarily add to test further. In the past (this year even) I have asked WD about power requirements on a few devices but they never know.

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  • Peter Barach

    Actually, I checked back several hours later, and now the USB hard drive shows up on the home page, and everything works. I'm shrugging my shoulders--why does this drive show up now in Node but not before now?

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  • Seppi Evans
    Hi-Res

    Perhaps it need longer to index the tracks, was there lots of them?

    https://support.bluos.net/hc/en-us/articles/360000465747-How-USB-Storage-Differs-From-A-Local-Library-when-Server-Mode-is-disabled

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