No sound every once in a while via TV to Bluesound POWERNODE

Answered
Jarek Skuder

So i bought Bluesound POWERNODE about a year ago, the main thing for me is HDMI arc connection with TV. I always had problems with sound randomly mutes. At first i had connection problems with WiFi, but then i changed to LAN connection.

So now i have main problem - approximately 1 time in day when i turn on TV, i see that powernode is working and tv sees audio system, but there is no sound. Usually if you make + - volume, the sound will get back, but once in a day, it will not. Then only thing that helps is POWERNODE restart.

TV - Sony
HDMI - Not cheap HDMI cable for more than 50e, bought from HIFI store where i bought POWERNODE recommended from sellers

It's very frustrating for me, but more importantly, when i am at work, my wife starts to ping me, because she afraid to do something with it, so it's a nightmare for me every day, please help...

1

Comments

13 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res

    Unfortunately expensive cables does not mean no issues and a certified lead is the only way to be sure. In the UK a certified lead can be bought for less than £10

    Cable details are in the link below but please do also follow the resetting procedure detailed.

    https://support1.bluesound.com/hc/en-us/articles/14176440004119-Choosing-the-Right-HDMI-Cable-Bluesound-Recommendations-and-Connection-Guide

  • Jarek Skuder

    Hello again. I did everything step by step what is written in that guide. It was good, but after 2 days it repeated. Just now i was watching youtube and clicked on new video and it's stoped playing. In bluos app hdmi player shows everything is fine. Tv shows audio system but no sound.

    0
  • Seppi Evans
    Hi-Res
    • Edited

    Have a look to see if there are any firmware updates available for your TV. It may be caused when using certain Apps built into the TV are used so try and keep a log of this.

    Immediately after the audio next cuts out I using the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look.

    0
  • Jarek Skuder

    Ok will try to do that

    0
  • Jarek Skuder

    Tv is up to date

    1
  • Jarek Skuder

    Hi, i tried to contact via SendSupport Request, but no luck. Maybe i can attach this logs here and you can take a look or pass to needed people? https://support1.bluesound.com/hc/en-us/requests/425643

    0
  • Seppi Evans
    Hi-Res

    Sorry I do not work for Bluesound, continue working with support.

    0
  • Tony W.
    Product Support Manager

    Hi Jarek

    If you cannot Send A Support Request there is a network connection issue with your player... I have escalated your issue to our Support Crew. They will be in touch via e-mail to help troubleshoot. 

    1
  • Jarek Skuder

    Thank you, will wait for it. But when i send the support request i got the email with number of request. It's just was saying - it doesn't exist. Now this link https://support1.bluesound.com/hc/en-us/requests/425643 opens up. But no one reacting to it. Maybe i'm rushing a bit. 

    0
  • Jarek Skuder

    Hello.

    Just wanted to inform you guys that after 20 days of testing it seems it is fixed. If someone will have same thing, please refer to this link https://support1.bluesound.com/hc/en-us/requests/425643, i think something helped me from there.

    Thank you to all that helped me!

    0
  • Man Ho Pau

    Hi, i am having the same problem and the above link is not working. Can you share how did you fix the problem? Thanks a lot

    0
  • Jarek Skuder

    I will post a reply from support that helped me from that link.

    Hello Jarek,
     
    Thank you for contacting the Bluesound Support Crew. 
     
    Please configure the following audio settings on the TV connected to the Bluesound Player using HDMI ARC/eARC connection:
    (Some of the following settings are available in the advanced settings menu and may be termed differently – refer to the TV manual or contact the TV manufacturer for more information)
    · Audio Output
    PCM/PCM Stereo – For Bluesound Players that do not support DOLBY audio format.
    (For information on supported audio formats, refer to product specification)
    · Digital Audio Volume (Volume slider) – maximum
    (Certain TVs have Digital Audio Volume set to 0 (default value) when PCM is selected)
    · TV’s internal speaker – Disabled
    · HDMI ARC/eARC and CEC – Enabled
    (TV manufacturer term CEC with different names.)
     
    Now, test the audio playback from the Bluesound Player.
     
    If the issue persists, perform the following steps in the BluOS Controller App:
    1. Select the Player Drawer (house-shaped icon) and select the Bluesound Player.
    2. Under the left Navigation Drawer, select Settings > Player > Customize Sources > HDMI ARC.
    3. Enable Auto Sense.
    4. Disable A/V mode.
    5. Disable Hide source.
    6. Under the left Navigation Drawer, select the HDMI source.
    7. Adjust the volume level of the Bluesound Player (and TV) to the required level when testing the audio playback.
     
    HDMI Cable
    Bluesound officially recommends using HDMI-certified cabling to resolve any issues with HDMI or ARC (Audio Return Channel).
    · PREMIUM High Speed HDMI certified cable or
    · ULTRA High Speed HDMI certified cable
     
     
    Regards,
    Vicky
    The Bluesound Support Crew

    0
  • Jarek Skuder

    Something from here, worked for me, because i don't have this problem any more

    1

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