No sound every once in a while via TV to Bluesound POWERNODE
Answered
So i bought Bluesound POWERNODE about a year ago, the main thing for me is HDMI arc connection with TV. I always had problems with sound randomly mutes. At first i had connection problems with WiFi, but then i changed to LAN connection.
So now i have main problem - approximately 1 time in day when i turn on TV, i see that powernode is working and tv sees audio system, but there is no sound. Usually if you make + - volume, the sound will get back, but once in a day, it will not. Then only thing that helps is POWERNODE restart.
TV - Sony
HDMI - Not cheap HDMI cable for more than 50e, bought from HIFI store where i bought POWERNODE recommended from sellers
It's very frustrating for me, but more importantly, when i am at work, my wife starts to ping me, because she afraid to do something with it, so it's a nightmare for me every day, please help...
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Official comment
Unfortunately expensive cables does not mean no issues and a certified lead is the only way to be sure. In the UK a certified lead can be bought for less than £10
Cable details are in the link below but please do also follow the resetting procedure detailed.
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Hello again. I did everything step by step what is written in that guide. It was good, but after 2 days it repeated. Just now i was watching youtube and clicked on new video and it's stoped playing. In bluos app hdmi player shows everything is fine. Tv shows audio system but no sound.
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Have a look to see if there are any firmware updates available for your TV. It may be caused when using certain Apps built into the TV are used so try and keep a log of this.
Immediately after the audio next cuts out I using the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look.
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Ok will try to do that
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Tv is up to date
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Hi, i tried to contact via SendSupport Request, but no luck. Maybe i can attach this logs here and you can take a look or pass to needed people? https://support1.bluesound.com/hc/en-us/requests/425643
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Sorry I do not work for Bluesound, continue working with support.
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Hi Jarek
If you cannot Send A Support Request there is a network connection issue with your player... I have escalated your issue to our Support Crew. They will be in touch via e-mail to help troubleshoot.
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Thank you, will wait for it. But when i send the support request i got the email with number of request. It's just was saying - it doesn't exist. Now this link https://support1.bluesound.com/hc/en-us/requests/425643 opens up. But no one reacting to it. Maybe i'm rushing a bit.
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Hello.
Just wanted to inform you guys that after 20 days of testing it seems it is fixed. If someone will have same thing, please refer to this link https://support1.bluesound.com/hc/en-us/requests/425643, i think something helped me from there.
Thank you to all that helped me!0
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