Windows 4.4.0 app can't find players anymore

Answered

Kevin

• July 05, 2024 07:11

This morning, I was greeted by the 4.4.0 windows app by a notification that it could not find any players in my network. Very strange, because the Android app can find my flex and node without problem, and they're all connected to the same wifi network.

I've already uninstalled the app (with Total Uninstall), rebooted, downloaded and reinstalled, rebooted again, rebooted the routers, but still it can't find any players.

I've also checked the firewall settings on the laptop and on my router, but nothing changed.

It's becoming really hard to like the Bluesound platform with all the bugs and issues that were introduced in the 4.x.x versions: numerous app problems, taking a long time to find players and even a network disconnect issue that was introduced on my node since the 4.x.x update (but that is not because of the update, according to support, even though NOTHING changed on my wifi setup or the location of my routers).

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• Official comment

  

  Seppi Evans

  Hi-Res

  • July 05, 2024 09:31
  • Edited

  Hi Kevin, as you have already performed some basic troubleshooting steps it’s best to log a support ticket as this is not how your Bluesound system should be. Don’t rule out a networking or a configuration issue on either the Windows machine or the Router, either could have had automatic updates and these can at times change things / settings.

  In the BluOS App (use Android as it’s working)please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com
• 

  Bjørn Ulvik

  Hi-Res

  • July 05, 2024 09:29

  @Kevin, you are not alone having these "issues".

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• 

  Bodi

  • July 05, 2024 12:47

  But Bluesound is "working on it"

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  Kevin

  • July 05, 2024 14:16

  Thanks for the reply Seppi, but I'm very confident that my router did not get an update because all automatic updates are turned off on all my devices.

  Windows update, maybe, but I've already uninstalled updates going back up to two weeks, and still the bluos problem persists.

  If it was a firewall/security issue, then that would also block acces to my nas. And even Heos still works "like a charm", which is normally very glitchy.

   

  I'm going to try a few more things over the weekend, but if I could turn all bluos back to version 3, I would do so immediately.

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• 

  Taeke

  • July 23, 2024 07:18

  Same here for version 4.4.0 and 4.4.1. Rolling back to version 4.2 shows all players again, so definitely not a network or windows update problem.

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