Power node 2 has no power

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25 comments

  • Official comment
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    Tony W. - Product Support Manager

    Hi Atul

    I am sorry to here this. Our Support Crew will be in touch via e-mail to get some information off you.

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    atul solanki

    Hello,

    I am still waiting for somebody to contact me since last week Monday.

    thank you,

    Atul

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  • Avatar
    ben kinealy

    I have the same problem as above. Can someone get in contact with me?

     

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  • Hi Ben

    Consider it done. We will be in touch

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  • Avatar
    Ian Webb

    Hi Bluesound,

     

    Just had this problem too on my Node 2. Working fine since I bought it in April, but yesterday no lights on at all. 

    Thanks,

    Ian

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  • Hi Ian

    The Bluesound Support Crew will be in touch today to help troubleshoot.

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  • Avatar
    Lars Berg

    I have the same problem as of today.

    The unit seems dead. No leds and its cold.

    Tried factory reset but no leds came on.

    Anything we can do or should I return it to the store?

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  • Avatar
    Guille Araujo

    Hello

    I Have Bluesound Node 2 since June 2017 and now the unit not power. I use diferent power wire and the problem persist?

    Can you help me ?

    thanks

    Guillermo (Argentina)

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    Nick Vries de

    Hi,

    I am having the same problem. Yesterday it was working fine. Today it doesn't respond to anything.

    Is there a solution for this problem? I have it for a year and a half now.

    Can somebody get in touch with me?

     

    Regards.

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  • Hi Nick

    I have escalated your issue to our Bluesound Support Crew - they will be in touch.

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    Mikko P

    Hi. Having exact same problem. After trying to reboot node 2, no power seem to come to device at all! Power cord is checked. Please help

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  • Hi Mikko

    I have forwarded your concerns to our team at support@bluesound.com

     

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    Kenneth T

    I have the same problem now. What was the solution for you guys?

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    Nick Vries de

    I had to send it in for repair.

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    Kenneth T

    Thanks for sharing Nick. Unfortunately the answer I feared :/
    Did they tell you what was the issue? And how long did it take.

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  • Avatar
    Jorge Garzon

    Hi

    have the same problem. in Node 2

    As I can do to repair the PSU, there is no info.
    Or where to buy it new to change

     

    Thank

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    Bart van der Meulen

    Exact same problem here. Can i get some help from the support crew?

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  • Avatar
    Tony W. - Product Support Manager

    Hi Bart

    I have escalated your issue but in the future if Help, Send Support Request is not available in the app, you can always directly e-mail support@bluesound.com to initiate a request yourself.

     

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  • Avatar
    Jorge Garzon

    Hi Bart,

    Do you need help?

    Regards

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  • Avatar
    Jorge Garzon

    Bart

    Maybe if it's the same problem I can help you. I managed to repair the PSU and it works perfectly.

    Regards

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  • Avatar
    Ed styles

    My powernode 2 has stopped powering up.nothing working on unit or the app.please can you tell me what’s going on.

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    Tony W. - Product Support Manager

    Hi Ed

    I have escalated your issue - we will be in touch

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    Alex H

    I have a first generation powernode that is unresponsive. I would be very interested to hear if someone has any tips on how to repair the PSU as its years out of warranty now. Many thanks!

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    Kenneth T

    They told me that it was a faulty LED that was the issue. Not sure if that's correct though, would more think that it was fuse.

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  • Avatar
    Tony W. - Product Support Manager

    @Alex

    Drop us a note at support@bluesound.com with the model or generation, serial number and proof/date of purchase and we can look at options for you.

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