Power node 2 has no power

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atul solanki

• November 20, 2016 15:24

I have had a Powernode 2 for about 6 months now (added it to node 2 and mini pulse) - it has been working perfectly well. Today, however, I noticed that it was no longer visible as a player and further, no power on the unit. I have tried other power leads and followed instructions regarding reseting it, but with no success.

Has anybody else had this problem?

Atul

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• Official comment

  

  Tony W. - Product Support Manager

  • November 21, 2016 13:30

  Hi Atul

  I am sorry to here this. Our Support Crew will be in touch via e-mail to get some information off you.

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  atul solanki

  • November 28, 2016 06:29

  Hello,

  I am still waiting for somebody to contact me since last week Monday.

  thank you,

  Atul

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  ben kinealy

  • March 01, 2017 09:15

  I have the same problem as above. Can someone get in contact with me?

   

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  Tony W. - Product Support Manager

  • March 01, 2017 13:41

  Hi Ben

  Consider it done. We will be in touch

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  Ian Webb

  • June 21, 2017 20:55

  Hi Bluesound,

   

  Just had this problem too on my Node 2. Working fine since I bought it in April, but yesterday no lights on at all. 

  Thanks,

  Ian

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  Tony W. - Product Support Manager

  • June 22, 2017 12:21

  Hi Ian

  The Bluesound Support Crew will be in touch today to help troubleshoot.

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  Lars Berg

  • September 17, 2017 15:17

  I have the same problem as of today.

  The unit seems dead. No leds and its cold.

  Tried factory reset but no leds came on.

  Anything we can do or should I return it to the store?

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  Guille Araujo

  • December 27, 2017 13:44

  Hello

  I Have Bluesound Node 2 since June 2017 and now the unit not power. I use diferent power wire and the problem persist?

  Can you help me ?

  thanks

  Guillermo (Argentina)

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  Nick Vries de

  • January 19, 2018 14:17

  Hi,
  
  I am having the same problem. Yesterday it was working fine. Today it doesn't respond to anything.
  
  Is there a solution for this problem? I have it for a year and a half now.

  Can somebody get in touch with me?

   

  Regards.

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  Tony W. - Product Support Manager

  • January 19, 2018 15:01

  Hi Nick

  I have escalated your issue to our Bluesound Support Crew - they will be in touch.

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  Mikko P

  • March 18, 2018 16:29

  Hi. Having exact same problem. After trying to reboot node 2, no power seem to come to device at all! Power cord is checked. Please help

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  Tony W. - Product Support Manager

  • March 19, 2018 12:50

  Hi Mikko

  I have forwarded your concerns to our team at support@bluesound.com

   

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  Kenneth T

  • May 20, 2018 06:56

  I have the same problem now. What was the solution for you guys?

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  Nick Vries de

  • May 20, 2018 07:01

  I had to send it in for repair.

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  Kenneth T

  • May 20, 2018 08:23

  Thanks for sharing Nick. Unfortunately the answer I feared :/
  Did they tell you what was the issue? And how long did it take.

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  Jorge Garzon

  • August 28, 2018 04:40

  Hi

  have the same problem. in Node 2

  As I can do to repair the PSU, there is no info.
  Or where to buy it new to change

   

  Thank

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  Bart van der Meulen

  • September 03, 2018 20:54

  Exact same problem here. Can i get some help from the support crew?

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  Tony W. - Product Support Manager

  • September 04, 2018 13:54

  Hi Bart

  I have escalated your issue but in the future if Help, Send Support Request is not available in the app, you can always directly e-mail support@bluesound.com to initiate a request yourself.

   

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  Jorge Garzon

  • September 22, 2018 23:54

  Hi Bart,

  Do you need help?

  Regards

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  Jorge Garzon

  • September 22, 2018 23:57

  Bart

  Maybe if it's the same problem I can help you. I managed to repair the PSU and it works perfectly.

  Regards

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  Ed styles

  • February 06, 2019 02:35

  My powernode 2 has stopped powering up.nothing working on unit or the app.please can you tell me what’s going on.

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  Tony W. - Product Support Manager

  • February 06, 2019 13:34

  Hi Ed

  I have escalated your issue - we will be in touch

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  Alex H

  • September 11, 2019 10:34

  I have a first generation powernode that is unresponsive. I would be very interested to hear if someone has any tips on how to repair the PSU as its years out of warranty now. Many thanks!

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  Kenneth T

  • September 11, 2019 11:23

  They told me that it was a faulty LED that was the issue. Not sure if that's correct though, would more think that it was fuse.

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  Tony W. - Product Support Manager

  • September 11, 2019 13:26

  @Alex

  Drop us a note at support@bluesound.com with the model or generation, serial number and proof/date of purchase and we can look at options for you.

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  Mathijs Groothuis

  • December 27, 2019 10:12

  Jorge Garzon

  How did you manage to fix the PSU? Any directions? :)

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  Alex H

  • December 27, 2019 10:32

  I would love to know too. I have a growing collection of bluesound doorstops!

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  Mathijs Groothuis

  • December 27, 2019 16:07
  • Edited

  And how do the hell do you even open these things? Because these products are falling in the millionaire segment, you find no random people opening them up on YouTube. Soldering a few caps, is what one can do blindfolded, so I'm happy to repair mine.

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  Tony W. - Product Support Manager

  • December 27, 2019 19:11

  Hi Mathijas - please contact support. Thank you.

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  Alex H

  • December 27, 2019 20:02

  Mathijas, there are resources on google reference disassembly of the powernode 2 for psu upgrade. It looks very simple and the psu quite basic, i will at some point attempt to look into my powernode 1 to see if it can be saved. I have a pulse to send off for investigation but am told it may be unfitnfor repair which is very dissapointing.

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