Power node 2 has no power

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atul solanki

• November 20, 2016 15:24

I have had a Powernode 2 for about 6 months now (added it to node 2 and mini pulse) - it has been working perfectly well. Today, however, I noticed that it was no longer visible as a player and further, no power on the unit. I have tried other power leads and followed instructions regarding reseting it, but with no success.

Has anybody else had this problem?

Atul

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• Official comment

  

  Tony W. - Product Support Manager

  • November 21, 2016 13:30

  Hi Atul

  I am sorry to here this. Our Support Crew will be in touch via e-mail to get some information off you.

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  atul solanki

  • November 28, 2016 06:29

  Hello,

  I am still waiting for somebody to contact me since last week Monday.

  thank you,

  Atul

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  ben kinealy

  • March 01, 2017 09:15

  I have the same problem as above. Can someone get in contact with me?

   

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  Tony W. - Product Support Manager

  • March 01, 2017 13:41

  Hi Ben

  Consider it done. We will be in touch

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  Ian Webb

  • June 21, 2017 20:55

  Hi Bluesound,

   

  Just had this problem too on my Node 2. Working fine since I bought it in April, but yesterday no lights on at all. 

  Thanks,

  Ian

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  Tony W. - Product Support Manager

  • June 22, 2017 12:21

  Hi Ian

  The Bluesound Support Crew will be in touch today to help troubleshoot.

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  Lars Berg

  • September 17, 2017 15:17

  I have the same problem as of today.

  The unit seems dead. No leds and its cold.

  Tried factory reset but no leds came on.

  Anything we can do or should I return it to the store?

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  Guille Araujo

  • December 27, 2017 13:44

  Hello

  I Have Bluesound Node 2 since June 2017 and now the unit not power. I use diferent power wire and the problem persist?

  Can you help me ?

  thanks

  Guillermo (Argentina)

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  Nick Vries de

  • January 19, 2018 14:17

  Hi,
  
  I am having the same problem. Yesterday it was working fine. Today it doesn't respond to anything.
  
  Is there a solution for this problem? I have it for a year and a half now.

  Can somebody get in touch with me?

   

  Regards.

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  Tony W. - Product Support Manager

  • January 19, 2018 15:01

  Hi Nick

  I have escalated your issue to our Bluesound Support Crew - they will be in touch.

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  Mikko P

  • March 18, 2018 16:29

  Hi. Having exact same problem. After trying to reboot node 2, no power seem to come to device at all! Power cord is checked. Please help

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  Tony W. - Product Support Manager

  • March 19, 2018 12:50

  Hi Mikko

  I have forwarded your concerns to our team at support@bluesound.com

   

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  Kenneth T

  • May 20, 2018 06:56

  I have the same problem now. What was the solution for you guys?

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  Nick Vries de

  • May 20, 2018 07:01

  I had to send it in for repair.

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  Kenneth T

  • May 20, 2018 08:23

  Thanks for sharing Nick. Unfortunately the answer I feared :/
  Did they tell you what was the issue? And how long did it take.

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  Jorge Garzon

  • August 28, 2018 04:40

  Hi

  have the same problem. in Node 2

  As I can do to repair the PSU, there is no info.
  Or where to buy it new to change

   

  Thank

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  Bart van der Meulen

  • September 03, 2018 20:54

  Exact same problem here. Can i get some help from the support crew?

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  Tony W. - Product Support Manager

  • September 04, 2018 13:54

  Hi Bart

  I have escalated your issue but in the future if Help, Send Support Request is not available in the app, you can always directly e-mail support@bluesound.com to initiate a request yourself.

   

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  Jorge Garzon

  • September 22, 2018 23:54

  Hi Bart,

  Do you need help?

  Regards

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  Jorge Garzon

  • September 22, 2018 23:57

  Bart

  Maybe if it's the same problem I can help you. I managed to repair the PSU and it works perfectly.

  Regards

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  Ed styles

  • February 06, 2019 02:35

  My powernode 2 has stopped powering up.nothing working on unit or the app.please can you tell me what’s going on.

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  Tony W. - Product Support Manager

  • February 06, 2019 13:34

  Hi Ed

  I have escalated your issue - we will be in touch

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  Alex H

  • September 11, 2019 10:34

  I have a first generation powernode that is unresponsive. I would be very interested to hear if someone has any tips on how to repair the PSU as its years out of warranty now. Many thanks!

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  Kenneth T

  • September 11, 2019 11:23

  They told me that it was a faulty LED that was the issue. Not sure if that's correct though, would more think that it was fuse.

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  Tony W. - Product Support Manager

  • September 11, 2019 13:26

  @Alex

  Drop us a note at support@bluesound.com with the model or generation, serial number and proof/date of purchase and we can look at options for you.

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