Blu0S couldn’t load content

Answered
soundblue
Why does this keep happening? Screen blacks out and gives this message. I have to unplug the NodeX and start again. Getting frustrated with this software it’s a backward step to Logitech Media server
0

Comments

9 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    This is often caused by your App not discovering the Player due to your home network blocking traffic. I have escalated this to our Support Crew so they may take a closer look. They will be in touch via e-mail to ask some specific router details off you and provide more 1:1 troubleshooting.

  • Jordi Vilà

    I also have the same problem. Unable to load any bluos app screen. My psp alpha iq speakers can play the last music I played thru bluos. Nothing else because the app hang.

    0
  • Seppi Evans
    Hi-Res
    • Edited

    Jordi, please contact PSB Support regarding your PSB Alpha IQ speakers support@psbspeakers.com

    0
  • Theunissen Toon113

    after the install off the new update i have a problem with the mine phone where I have installt tthe update.

    Mine android phone tells me she can not find the players and when he sees the players there is no sound

     

     

    0
  • Theunissen Toon113

    Thanks for you support I have discoverd that one digital coax cable was not realy good connected to the Node.

    now every works perfect thank you verry much

    greets Toon

    1
  • Theunissen Toon113

    Gisteren functioneerde app goed en vond snel de spelers.

    Vandaag wilde ik muziek streamen maar de spelers zijn weer niet zichtbaar! Vandaag heb ik de node opnieuw gereset door de stroom er af te halen. Helaas zijn de spelers weer niet zichtbaar in de app

    Serie number  van de node K59N2B06735

    Yesterday the app functioned well and quickly found the players. Today I wanted to stream music but the players are not visible again! Today I reset the node again by removing the power. Unfortunately, the players are not visible in the app again Serial number of the node K59N2B06735

    0
  • Tony W.
    Product Support Manager

    Hi Theunissen

    Please continue to work with our Support Crew and the Open Request you have with them to help you out...

    0
  • Theunissen Toon113

    Hi Tony currently the node is connected with a cable to my home network. can I also connect the node with wifi? if so I would like to receive a manual that I can use to connect the node with wifi to the router

    0
  • Seppi Evans
    Hi-Res
    • Edited

    Ethernet is the best connection as it’s fast, reliable and not subject to interference. If you want to swap to Wi-Fi make sure you have a good signal where the NODE is located and using the BluOS App add your Wi-Fi credentials. Then disconnect the Ethernet lead and the NODE will then be using Wi-Fi. Sometime you have to reboot the NODE as the Router can get a bit confused (suddenly it knows about two devices with the same name but different MAC addresses)

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post