Tidal Connect

Answered

Greg Dimond

• June 20, 2024 23:38

I cannot get Tidal Connect to work consistently while using the Tidal app on my iPad. Everything is up to date. No upgrades needed. I have to keep stopping the music which switches over to BT after an album and then I have to manually reboot the Node for it to work again.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • June 21, 2024 13:03

  Please contact TIDAL to ensure you have the latest TIDAL App or your router is not blocking TIDAL Connect traffic.
• 

  Greg Dimond

  • June 24, 2024 16:24

  Thank you. I do indeed have the latest app on my iPad and iPhone (same problem for both). No updates for Node are listed. This is a new internet provider (Starry) since moving. Had fiber before. Only internet issue I can detect is the Node won’t stay connected to the 5G network version. The WiFi connection defaults to the 2.4G version. So I tried connecting iPad to the 2.4 version and still the Node won’t recognize Connect. This is a new problem. I’ve had this Node for about 2 yrs. It’s been seamless til now.

  0
• 

  Greg Dimond

  • August 04, 2024 18:43

  I’ve connected the internet provider (Starry) who can’t identify any problem. I still have to reboot the Node every time I want to Tidal Connect. Frustrating

  0

Please sign in to leave a comment.