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2 comments

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  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Bartosz,

    Could you please send us a support request using the BluOS app? By doing so, it will automatically send a diagnostic log file/s from your player/s. This will help our support crew diagnose what is going on with your players.

    Thanks for #LivingHiFi

  • Ian Shepherd

    All of it or just some of it?

    BluOS seems to stop occasionally on my iPad and seems to ignore inputs such a pause, or change volume, or the selection of a different track to play

    But when I look more closely, the play progress bar is still moving, suggesting that some parts of BluOS have stopped while others haven't.

    Then, suddenly, all of the ignored taps and slides of the finger are actioned one after the other. So the volume might go up and down a few times, or the play queue might show the triple selection of the next track, i.e. it appears three times in the queue since I'd previously tried to select the track three times without success, or the music might finally pause, or whatever.

    This is hugely annoying, especially when the command being ignored is one to pause or to reduce the volume, perhaps because the phone rang or someone needed to say something important or similar.

    This suggests to me that the iPad controller app is storing up commands such as finger taps etc. and that they eventually all go to the player as one group of commands to be actioned straight away but in strict order.

    If I understand the controller app correctly, and Bluesound can tell me I'm right or I'm wrong, there are actually several apps running at the same time, with each one looking after a different part of the iPad display, e.g. the progress bar, the play queue etc. I think that this is the case because the progress bar keeps going when other parts have stopped, but if it were all one app then everything would stop and not just some parts. So some apps pause while others don't.

    Again, I believe that the iPad controller screen is broken up into 'panels' although that's probably old terminology, with a separate app managing each panel, e.g. an app each for the search results list on the left, the play queue on the right, and the volume slider and/or play pause at the bottom etc.

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